KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
service/ out of multiple products
Tonight I stopped in to buy dinner to take my husband, the guys he works with and myself. I ordered the 12 piece chicken bucket with sides of, potatoes, mac and cheese and cole slaw. I then ordered a chicken liver dinner. That is when I was told that they were out of livers. I then ordered the 5 pc tender big box with potatoes and cole slaw and up sized my drink to a large. I went to fill my drink and there wasn't any sweet tea. I then went to get Pepsi and they were also out of Pepsi. So I paid extra for a drink that I didn't drink. Once I received our food I went to my vehicle and checked to make sure that I had everything that I ordered. That is when I noticed I was missing one of the sides in the tender big box. I went back in and waited for all the girls working to flirt with a man who was in there. Finally someone decided to help me. I then asked to ensure that the tender big box was in fact supposed to come with two sides. The girl said yes, I then let her know that I had only received potatoes. She then gave me the cole slaw. I then left and took the food to my husbands work. Not 3 minutes after leaving him, he called to let me know that we were given green beans ( My husband is allergic to onion) instead of the mac and cheese I had ordered. I guess that's on me since I only counted the sides and not ensure they were actually what I had ordered. My husbands work is almost 30 minutes from the KFC and it was already their lunch break or I would have gone back to my husbands work and taken the order back. Very disappointed!
Angela Luna
[protected]@aol.com
product
My family and I went for dinner got the 16 piece bucket feast, it was very expensive but we go all the time and love the chicken so dont mind paying the price, but when we got home there was no fries, and the chicken was cold in the middle, not frozen but not warm by any means and we didnt get 16 pieces we got 12, I dont like complaining but its expensive...
Read full review of KFCcustomer service
I just had the worst experience i've ever had at any fast food restaurant ever! Today is wednesday october 3rd, 2019. I went through the drive through to order just a famous bowl. It was raining and the drive up guy was fine but he handed me a soda I didn't order so I politely said "oh this isn't mine." so he reached out and I handed it back to him then he...
Read full review of KFCmultiple complaints
1. Ordered 4 fill ups, got home and there is only 3 in bag. Company sent me a $5 certificate to make up for this which doesn't come close to making up for the inconvenience and didn't even cover the tax, they made it sound like they were doing me a favor to give me $5 for something I paid for and got home without dinner for everyone. 2. Ordered 4 chicken...
Read full review of KFCchicken tender
I had the $5 chicken strip box and when I bit into the first chicken strip I felt something odd and spit the food into a napkin and saw a piece of either metal or aluminum foil about and inch in length that was part of the chicken strip. I want this addressed immediately. I have been a patron of this particular store for a while and have never had an issue...
Read full review of KFConline order - extremely long wait time/ rude management
I went to this location last night after placing my order online. My anticipated completion time was between 7:05 P.M. and 7:15 P.M. I arrived at this location around 7:20 P.M.- My order had yet to be completed and the very nice cashier explained that there would be a little wait. I ordered (3) mac n cheese bowl meals and one two-piece chicken wing and...
Read full review of KFCcoleslaw
My daughter and I never eat out till tonight. We get home and I start eating my waterie coleslaw. I take my first bite and I bit a piece of bone. I call the kfc I bought the food at. I was told there was nothing they could do that I was to call corporate. I would like to talk to some one in regards to this matter Thank you celeste laguna eysis [protected]
Read full review of KFCproduct and service
I stopped at a KFC in Chickasha, Oklahoma and ordered a 8 piece meal with Cole Slaw and Mac and Cheese as sides. When I got it to where I was staying, I found the sides I got were Mashed Potatoes and Gravy and Cole Slaw (I guess one out two isn't bad), the biscuits were so dry they fell apart and you were definitely not able to spread anything on them. Then there is the chicken, I ordered original, what I got I am not sure, kind of in between original and crispy, but it was so dry it was not edible. I ended up throwing it in the trash . I will not go to another KFC again.
crispy chicken sandwich and chicken nuggets
I got all the way home after being at work all day and found that my daughters chicken nuggets were missing as well as the crispy chicken sandwich was hard and stale! I know it seems minor but no one feels like wasting more time and more gas to go back out to get an item that was supposed to be in the bag already. If they could start double checking the...
Read full review of KFCtiming and caught in a lie
Went to our Wooster KFC and ordered a 10 piece hot wings. First someone told us that that the fryer had to be set back up and it would take 20 minutes for the order. That was fine we were willing to wait. But them another employee told us that the fryer was broken and they couldn't take no more chicken wing orders till it was fixed. So which is it? It took...
Read full review of KFCchicken strips
On September 30th 2019 I went to the KFC on Ross and Osage in Amarillo Texas and got the $23.99 bucket 12 strips and the sides that went with it I went home to eat it and it was hard as a rock!! I complained and called the store after I had the meal I was told to come in the next day and talk to George I went in and talked to George today and told me he...
Read full review of KFCservice
I had them cater a funeral dinner. The food was to be picked up at 1:30 and still have time to get set up before the family (some from out of state) gets there. It was 2:15 before the food was ready and I still had a 20 min drive to where the dinner was. Needless to say I never made it to the graveside and barely got it to the church before the family...
Read full review of KFCpricing
I went to KFC last night and thought I was ordering a $5 fill up (chicken breast ) but it cost me 5.49 + tax total of $5.98 when did you raise your prices BECAUSE on TV it is still advertised as a $5.00 fill up.
That was@6:55 09-29-2019 Sunday
Since that i to short, when you advertise at a price it should be sold at that price other wise it is false advertising would you not think . And it would be bad if word got out about this . like maybe you are price gouging at this KFC.
store not opening on schedule and product
On sept 30, 2019 at approximately 10:40, I stopped at kfc at the above location... I and another car waited 10 minutes for someone to acknowledge the drive up speaker and no one responded... We both drove to the window... Noone was seen inside. The posted time of opening was 10:30. It is now 10:50 and 6 cars were behind us. We all left. I came back at 11:35...
Read full review of KFCunethical behavior
On September 29, 2019 at sometime between 12:30 and 1:00pm after church, My family decided to eat at our local KFC. we ordered the Mac & Cheese bowl (which is delish) meal, we also got the famous bowl meal, and my husband ordered the breast meal combo. we got our drinks and forks and napkins, and my daughter and I got a table and we set down to eat. My...
Read full review of KFC and 1 commentbranch manager misbehaving with customer
The branch manager of dha phase 5 misbehaved a lot and argued. He was rude and insisting that he is the only authority of this branch But I was requesting just change one chicken piece instead of other He just said I am telling u it can't be changed Then I said cancel my order and I left I need very urgent reply of this misbehaving And I am going to mail this to intl head office of Kfc as well Regards
Read full review of KFCservice. rude manager.
Wednesday, I went to KFC in Idabel, OK. I ordered a #5 combo which was $5 on the sign. And a macaroni bowl box $5. I asked why it was so much? #5 is $8 & change. I asked for the manager. Unsure of name. Refused to give it to me. Refused the owners name. He didn't change the price on the menu. Too bad. He actually said, Too bad. I took pix of the price. I went around to the window again. Showed him my pix. Too bad. I asked for customer service #. Refused. He says, you can go online and complain. But he's the manager. He will get the complaint. I would be wasting my time. Ugh! He told me this. I say, So you just do what you want. He says, Sweetie, I will still be here. Horrible. I have gone to this KFC before. Never have I been spoken to like this when its their mistake. I don't understand. I did not get food.
food
I went through the drive-thru at 10:30 a.m. they have the large mashed potato and gravy ready but then they told me it was going to be another 10 minutes on the chicken leg for my son he's autistic and doesn't know any better they offered me a refund I took the refund for the chicken leg the lady said they were running behind well I don't appreciate that my son had his picture of his mashed potatoes and gravy as chicken leg cuz that's all that's what he wants we go there often so he can have this I don't think it's right and I hope something happens
food
We picked up dinner at 4:30pm. We spent $42.06. The chicken tasted hours old, was hard and we could barely even chew through some pieces. No one wanted to eat it. The large sides that came with the bucket meal were barely half full. I've noticed the quality going down hill from the last time we were there but because we have always loved KFC, we tried it...
Read full review of KFCchicken strips wedges 3 piece and 2 piece breast and wing and a 10 piece 3 days before the other visit
I went through the drive thru ordered Original recipe the food was the WORST I HAVE EVER HAD FROM Kentucky tried chicken the Wedges were Burned and most of them were a lump not Wedges but potatoes limited chicken was burned also to hard to eat only thing eatable was the cookie in the strip meal the other meal was just as bad and the biscuits were smashed in...
Read full review of KFCKFC Reviews 0
If you represent KFC, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
-
KFC Contacts
-
KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
-
KFC emailsletstalk@yum.com100%Confidence score: 100%Support
-
KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
-
KFC social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all KFC contacts
Most discussed KFC complaints
Cold food, rude customer serviceRecent comments about KFC company
Mall at Carnival KFC
Auntie Anne's
27 reviews
McDonald's
2874 reviews
In-N-Out Burger
45 reviews
Togo's Eateries
11 reviews
Joe's Crab Shack
91 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!