Rooms To Go
Reviews and Complaints

We purchased a Cindy Crawford Home Alpen Ridge Tan Glider Recliner in 12/2020. We contacted Rooms To Go in June 2021 due to the squeaking. A technician came out and found nothing wrong with it. The squeaking continued for the following months. Contacted Rooms To Go again in November 2021. The technician saw the black powder (metal shavings) under the chair and told us it was normal and there was nothing Rooms To Go could do. AGAIN, I complained and sent photos. Now they claim it is out of warranty. This was my first purchase from Rooms To Go and I promise it will be my last purchase

I bought a very expensive bedroom furniture set around 14 months ago, and I have it ready to burn it since it is mold all over. Now my asthma is terribly bad. I called multiple time and of course I'm out of luck with $2000 throws in the garbage. Lack of quality products.

I made the mistake of purchasing an expensive gaming chair from RTG. Back in 2015 I had purchased a leather couch that peeled apart. Guess I should have learned my lesson then. At least then they gave me credit towards a new one even though it was out of the warranty period. The gaming chair is within the warranty period and is peeling and cracking. It is only used for around 3-4 hours on the weekends. It has been cleaned only with RTG cleaned but they state it is not a warranty issue. Not to fall under warranty would mean we caused the chair to crack due to misuse, which we have not. It has been used less than 200 hours. I have bought gaming chairs from eBay and Walmart over the years that lasted alot longer and never cracked or peeled. Shame on u RTG for treating customers this way! Never again!

Please inform all your drivers who deliver in Ft. Lauderdale, specifically in the 33306 zip code NOT to park on Middle River Drive to get to Chic Fil A. Truck # 54177 blocked my driveway, as well as my neighbor's, while 2 of them went and got food. We are NOT part of Chic Fil A. This is an extremely busy road. Cars had to go around them, blasting horns and causing a huge inconvenience for drivers. This could have caused a major accident, resulting in Rooms to Go being sued and possibly harming drivers. This is unacceptable!
I called the customer service number and spoke with Jennifer Zaire. She took the info and told me to send the photos to her, but I'm not confident she will forward them. I will also be sending this complaint to the commissioner of my area.

Placed an order for a sleeper sofa and paid with my American Express. I had a delivery date of 12/2. I called the day before to verify hit 1 and waited to get a callback and received nothing. I called and somehow the order was canceled but the $1500 charge is on my account. Online chat said sorry, not sure what happened? Spoke to compliance said sorry couldn't verify the account? Not sure what happened but it's not their department. Have been on hold for 45 minutes no refund money, no couch no service!

We purchased a temperpedic bed and a leather sofa with two matching recliners. We spent over $8, 000 dollars with the store. We realized shortly after our purchase we had been given a sealy bed frame. We were never told it was not a temperpedic bed frame. We called the store manager and he was on vacation. We waited for him to call us the following Monday. He did not call and I called him. He told me in no uncertain terms he would not do anything about it. Point blank and no discussion. I spoke to temperpedic and they could do nothing about it. We just wrote you your $300 plus check a month and it is now paid off.
We also paid for an entended warranty. We called a few weeks ago and told them the leather has worn off the seats on the recliners and we needed someone to come and repair the chairs. They told me that would not be covered. They also told me basically there is nothing we or guardian will do that we would be wasting our time to call but they gave us the number. Bottom line we would never again buy a $ worth of product from you again. We feel we have been treated unfairly. Now neither beds work. It is just a mess of cords and neither headboard will raise. I have sleep apnea and need the headboard to work. I consider your store did the old bait and switch. Sold us temperpedic and then gave us some other sealy frames you had bought I guess for much less money when Sealy sold them to you or merged.
Don and Mary Ann Dermody [protected] and the old telephone number was [protected].

Do not EVER purchase a furniture warranty from Rooms To Go ! In November 2019, I purchased a table and server from them, and paid for a 3 year warranty to cover accidental damage. In October 2021, I noticed 2 long scratches on the top of the table. I contacted Fortegra Warranty Company and filed a claim. The claim was denied, stating the scratches were not covered. This began a month of talking to several customer service reps and 2 supervisors. According to the contract, what is not covered: "Scratches, rips, cuts, gouges and scuff marks of any type, that DO NOT clearly penetrate through upholstery or the clear coat finish on wood, exposing the bare wood." The scratches on my table top clearly penetrated the clear coat finish and exposed the bare wood. After a month of trying to get them to understand that they were not completely reading the sentence in the contract and that my damage was indeed covered, another supervisor contacted me. This supervisor, James, NOW stated that the claim was denied because I told them that I did not know how the damage happened, therefore, it could have been intentional. He admitted to me that if I could have proved that the damage was accidental, the scratches would have been covered. This is the most ridiculous thing I have ever heard ! This company looks for reasons to deny a claim, and Rooms To Go should be ashamed to be selling their warranty to unsuspecting customers. I also found that numerous complaints have been filed against Fortegra Warranty Company on the Better Business Bureau website.

I recently bought a mattress from here & I tried to give it a few nights but it's softer than I expected (the one in the showroom seemed a bit firmer) & it's been causing me back pain since day 1. I have an upcoming surgery & cannot keep wasting money & time on mattresses that make my condition worsen, I've been in chronic pain for the past 4 years & have just now found help from the correct doctor after also wasting much time & money to find one that could help. I am at a loss & do not know how to get rooms to go to either help me replace or exchange this mattress for a different model. I am just extremely exhausted of having to figure everything out & then running into constant roadblocks

Order number [protected] Phone number-[protected]

On September 11th, 2021, We purchased a 5 pc bedroom suite ($3636.10). We were told it would ship in 2 different orders. No problem.

1st delivery - came (the head board and tall dresser). Head board had a black stain and the slats did not fit. They were too small. Husband refused them. Husband took day off at work.

2nd delivery - Headboard was damaged. Husband refused them. Husband took day off from work.

3rd delivery - Headboard delivered. No issues. I took the day off.

4th delivery - 2 night stands and dresser delivered. One night stand with stone top. cracked. I refused it. I took the day off.

5th delivery - scheduled for 11/17 from 1pm to 5pm. Expecting 1 night stand to complete the set. Did not show up. No phone or text received. Husband checked the tracker. New schedule time was 7:30pm. Continued to check tracker. Time kept getting pushed back to 8:50pm -9:00 pm.
9:15pm, husband received a phone call from supervisor stating she was calling to reschedule. She was following up on a phone call from the driver. He was suppose to have called to tell us he was not coming. He never did. Husband told her he did not receive any phone call. Supervisor was not apologetic at all. Husband told her he was going to call customer support, she didn't say anything but tell us that we now have to wait for the last item to be dropped off again, from 9am to 1 pm. I took yesterday off from work and again today.

6th delivery - Scheduled at 9 to 1 pm. Drivers came at 8:25am. I asked the guys what happened to the delivery last night and driver said his phone died. I told him dispatch told us that you called us and he said, "I couldn't call, my phone was dead". So not only did we get a unapologetic supervisor (dispatch), she lied to us.

We have taken 6 days off to receive unacceptable items. Everything is "Peachy" when you walk in side of a Rooms to Go store. We are greeted as soon as we get in. All through the store we have sale people asking us if we have any questions. You're deliveries and follow up people is what is the problem here. If I do not hear back from anyone regarding this issue, I will be posting on every social media outlet why "not" to order from RTG. We have spent some hard working money to buy a "dream" set. Disappointed on how items are not checked until they are actually delivered. By no means am I upset at the delivery team. I am upset, because there was a supervisor who was assigned and clearly made notes of all the problems we have had. Waiting 3 months to complete a bedroom set is just not worth it. Taking 6 days off from work is also unacceptable especially because we have no idea what the quality will be.

We've shopped at Rooms To Go before and never had any issues. The issues we had, no communication, lack of empathy, the missing of 6 days of work and obviously the dispatch's lie last night is not what we thought we were investing in. We don't expect to hear back.

Never again...

Christine and Tom Wayland

October 26th I ordered a Rug from Rooms to Go. 2 Hours later I cancelled the order. The money was already taken out of my bank account. I'm still trying to get my money back. I have called 3 times and they keep telling me the money has been released, but my bank says it hasn't.
I am no in the middle of a dispute.
This is ridiculous that I have to go through this.
I WILL NEVER SHOP ROOMS TO GO EVER AGAIN!

I brought the sofa sleeper around March this year I only laid on the bed 3 times maybe it sinks in when you are sitting on the couch it sinks in 2 different techs came out and said nothing is wrong after sitting on the couch only one did his self I paid for a warranty I want my sofa replaced my family can't even sit on it. Brandy Stephens [protected]

We have had nothing but issues ever since we went to Rooms to Go. We bought living room, kitchen, and bedroom furniture. First, we received the wrong table, delivery times are crazy, and we have had mulitple issues with wrong things delivered, and then already our son's new dresser has a loose drawer and handle broken and not even had it 2-3 months. We called to tell them we have issues with out adjustable bed and cannot use it. When you lay it flat, your head is below your chest and the vibrations are so loud if you even try an use the massager. We have learned a lot through this process and will never use Rooms to Go again and will not recommend them to anyone else either. We rate them at a zero. You like to take advantage of people and only care about the sale.

I ordered a sectional couch and a swivel chair. Waited a month to get it delivered but I was fine with that because I know everyone is short staffed and busy. Once my order was delivered it was missing a piece of the sectional so I called to let them know, had to wait 2 more weeks to get what was suppose to be my missing piece delivered. I took off work so would be home to receive this delivery because I'm new to this area and no family to be home. The delivery guy came and I immediately said it wasn't the right piece before opening the box because of the the size but it wasn't the delivery guys fault. The piece that was delivered was also damaged and I talked to someone not even 20 minutes after he left and was told I had to wait at least a week for him to come back and 2 weeks to get my new piece delivered. I was told the items where in stock and I even offered to pick the item up myself but was then told I couldn't because it wasn't in stock now. Mind you I just moved here with a new job in a extra small 1 bedroom apartment. Now I have a big box in my living room of the same things I already had delivered. I can barely squeeze around the box and I have to squeeze out my front door before it's so huge. This is UNACCEPTABLE and I am very upset, I have to pay for something that I don't even have all the pieces to and they can't seem to send the right item damage free. I will never recommend anyone else to go to rooms to go.

We purchased a set for our granddaughter which arrived in July 2021. The sales person told us if there was damage to keep and not and it would be replaced (parts etc) . The set did arrive with stair damage which the delivery person noted and said they would escalate. Because it went to our daughter, we lost sight of it and eventually called back. The customer rep who answered said we should never have received it but transferred me again to the sales rep who noted that it was correct to receive and she told everyone the same instructions. They sent someone out to look at it and weeks later called to say they were not going to replace. (My 4 year old grandchild nor anyone else has even touched the stairs as we blocked them off!) When my daughter insisted they replace as it was obviously delivered this was, they noted they would be back in touch. Nothing, radio silence and no one picks up the phone in the Dunn showroom. This was not inexpensive and I regret purchasing from Rooms to go and will not make the mistake again. Please share our story and purchase from a reputable, honorable company.