AliExpress
Reviews and Complaints

Order No. 102099754765732
shop No. Shop4992287 Store
019 Summer Women Sashes Dress Striped Office Pencil Dress Bandage Mid-Calf Dress Beach Party Elegant Women Dress
Order placed 01:59 May. 15 2019 amount USD 7.75

Tracking shows it has been delivered to wrong country wrong address.

I am in Sri Lanka but teacking shows delivered to Athens Greece,

I have been contacting cutomer care over 2 months since seller is not even responding but no refund or solution given. Each time customer care agent says compensation raised wait few more days but nothig happening.

Buyer still advertising his products. Should be blacklisted.

I will not advise anybody to use Ali to purchase. ebay more trustworthy.
I buy so much online.

Hi.
Have a problem with a Store: SOONHUA Official Store
Since 1 year ago (october) they answere me with the same words. "checked it for you".."still on the way"..."pls kindly wait" and "have a nice day!"

I CANNOT put ANOTHER dispute because I trusted on them when they asked me to remove it because they would send me the article again with another number to be able to track it, but they sent me the SAME NUMBER and was the same thing. I can't able to track it.

Hello my ordered is 99504171823710 and I spent US $ 64.62 but The seller sold my items to another customers . I said to the seller to resend or return my money ...He or she answered it sold ! I spent my money and she sold it another ! I did get those products and could not open dispute option ...What I can I do ? I contacted the seller she send me another link to buy from there ...But those maximum products sexy items and I dont need those items ...The seller is not helpful ...what should I do ? How can I get my products or how can I refund my money ?

I have been an Aliexpress loyal customer since 2017. But lately since the end of 2018, there have been no orders that arrived, even though it was clear when it was traced that the shipment failed. How is this the responsibility of Aliexpress management? I have contacted the seller but there is still no solution. The following are the details of my order that never arrived.
Order id: 95999659997321, Order time: 21:13 Nov. 10 2018, Store name: TieSet Store
Order id: 96000770237321, Order time: 21:13 Nov. 10 2018, Store name: shopZXWLYXGX2 Store
Order id: 98745711487321, Order time: 11:39 Feb. 06 2019. Store name: YaYa SweetLife Store

A couple of weeks ago I bought sneakers shoes for my children but till date I have not received the items. Upon tracking on it I realised the goods have been shipped but am sorry to say that I don't have them. Hence am asking for refund or the items be made to get to me. This is the bar code of the items RP615535272CN. Attached is the photo of the items.

Best regard

Augustine Amoah

I purchased2 XL hoodies
1. $16.10
2. $16.96
Neither one fits they are extremely tight to be XL this is the size I normally buy from the store but from your store they are sized like a medium.
My email: [protected]@gmail.com
Phone no. [protected]
I would appreciate a full refund so I can buy my daughter her proper sized for school. I wish the clothing wouldve fit because she was in love with it in line but in person it was truly a let down.

I purchased 10sets of Christmas bell tablecloth but their warehouse had sent me the wrong order & I had paid extra fees to send by DHL. But now he only want to refund me partial which is not right. I should be getting a full refund or they arrange to send the right item which I paid for. This is extremely unfair & ridiculous! Why should we bear the cost for their error? When shoppee seller made mistake he immediately send me the right order and said I can keep the item that was sent in error as compensation. But AliExpress seller expects me to bear the costs? Ridiculous!

I messaged this company to ask if they could supply blue bear beads only
Yes we can they said but only 1kg bags
OK I ordered but it would only let me order x 20 lots, so I was advised to cancel this order and place a new one but not pay until they had adjusted the price.
I did this, and paid the adjusted price, asking for guarantees that the correct blue bears x 1 kg would be sent
Got a message after paying to say sorry they can't just do blue it would be a mixed bag
So I tried to cancel the order but it said it was shipped, now I cannot cancel even though the items are not sent
Now I am owed £58 in total and none of it being a fault of mine
Will not shop here again

So I had orders from Nov Dec Jan March may etc only recived 30 out of 70 no one was ever responding for months so about two months, ago a seller wanted give my money back paypal he keep saying PayPal was on credit card so I went to dispute he came on treated me 20min later my orders did not excised wiped out went to chat many times sometimes hours write to company came back I'm furious waiting some stuff since Nov what can i do i have no one to talk to about this so much money gone got threaded lots of stress over this

Somebody hacked my account, and I am unable to access it in any way. I wrote to the seller that I didn't order these items, but I received no reply. Upwards of 300 euros was removed from my card. My account name is [protected]@mailbox.hu. The system didn't let me log in again, so I was locked out of my account. Unfortunately, the mailbox is not available anymore, so please write me on [protected]@gmail.com. I never ordered any of these items, and even though I received a message that the items successfully arrived, they haven't yet to make an appearance. Please make the necessary steps. Best regards. Nagy Pal

I ordered a wedding dress from a seller and before it was made I asked that if I wasn't satisfied could I return the dress for a refund. The seller did not advise that I couldn't and I thought they were very helpful and understanding. The dress arrived a couple of weeks later and after putting it on I was not satisfied with the quality. It did not fit properly, being too long and tight on the waist. I also seemed to have experienced a rash due the material. I contacted the seller so I could return the dress for them to replying telling me they don't accept returns. At no point was I advised I couldn't return. I'm the description when purchasing the dress it clearly states that it can be returned within 15 days of delivery and just to contact the seller. I am outraged to say the least and will be advising everyone to stay away from this website. No help from anyone and I think that's is completely unacceptable and unprofessional.

I had placed order on Ali Express on 22 Feb 2019. The order didn't delivered to me. Multiple times i contact to seller but still order was not delivered. Please contact seller by yourself and solve my problem. its been 5 months. Either my parcel deliver to me or refund my payment. I have attached order detail screenshot and chat screenshot with seller.
Thanks

S00000007679070
S00000006196244
S00000007523883
S00000005783920
I orders 6 items in May. Its over 2 months. I only received 1 items. These above r items tracking numbers. Please check n deliver ASAP. My phone number is +[protected]. Plz call/whatsapp/sms me if u have any information of my items. Can u please tell me name of company which delivers in India so that I can call him and ask for my items. This will helps me lots. I have open disputes for all these items but sellers r not responding. I have no hope to get my money back so plz tell me name of company who delivers in India so that I can get my items.

Australia Post:
Australia Post records confirm item LL268943737CN arrived in Sydney on 22 May 2019 and is still awaiting clearance.
The processes is laid down by the Universal Postal Union (UPU), of which Australia Post and China Post are both members. Their guidelines stipulate that the sender in their origin country are obliged to start an investigation with their postal service. This is because the sender has all the relevant paperwork needed.
Our scans clearly show the parcel has not been delivered.
Australia Post

AliExpress:
Dear Customer,
We are sorry to inform that your appeal request was rejected.
Based on the tracking information, the package has been successfully delivered to your address. If you have not received the package, please kindly request an official statement from the local post office and provide it for us via: https://helppage.aliexpress.com/buyercenter/index.htm.
Please accept our apologies for any inconvenience caused.
AliExpress Customer Service

Buying electronic equipment from companies like Podofo is risky business. My Dashcam worked for a few months then broke down, Contacting Podofo for a replacement or money back was a complete waste of time. My advice to anyone considering buying from Aliexpress is don't. Local merchandise may be a little more expensive but the fact you can take it back for a replacement or money back is worth the extra dollars. Think twice before trying to save a few dollars shopping Aliexpress. It could cost you twice as much in the long term.I have learned my lesson and will not be buying anything else from Aliexpress.

I was chatting with a "Liza" on the 28/07/2019

An extremely rude representative, was argumentative and not helpful. You need to train your representative better. I will be deleting my apps and account after I get my refund back from AliExpress. I thought it was safe to use. It is not and if your purchase don't come, there is no one that will help you.

Ce jour je reçois ce document de votre part, je ne comprend pas pourquoi je dois payer des droit de douane pour ma commande CP390280242CN alors que cela n'a jamais été stipulé nul part au moment de la facturation. Je n'aurais jamais acheté cet objet si le vendeur m'aurait averti d'une tel éventualité. Je compte sur votre juste jugement pour que ces frais ne soit pas à ma charge j'ai déjà dépensé beaucoup d'argent chez vous raison pour laquelle je actuellement client PLATINIUM chez vous. Dans de tel condition je n'achèterai plus rien et me plaindrez par la même occasion à vos autorités compétentes en la matière . Cela veut dire que je risque à nouveau de me retrouver dans cette situation pour les objet que j'ai déjà payé et qui doivent m'êtres livré ou pour ceux que j'avais encore à acheter chez vous. Veuillez je vous prie prendre en compte tout ces paramètres et me rembourser mon argent, cás contraire je n'achèterai plus rien chez vous. Dans l'attente d'un jugement qui soit juste à mon égard. Veuillez je vous d'agréer Messieurs AliExpress l'expression des mes solutions distinguées.
Merci pour l'urgence que vous apporterez à régler ce malheureux litige. Édouard Relvas

So I picked out some products and added to my cart but on clicking the buy button after selecting all items I want to pay buy, I get the error message "order confirmation failure, please try again later" and for the past 5days I've been trying and now the prices for the items in my cart are gradually going up. What is wrong here, please help me out.

According to your tracking system this order arrived in the UK on 19th June. It was sent on the 14th June from China. Now as this is over one month sitting somewhere in a warehouse, I still not received the order, although I have paid for it. This does not give me confidence to us you site if I require other goods speedily in the future. - MY COMPLAINT IS WHY SO LONG?

Order Time: 2019-04-21 16:44
Waterproof Outdoor Wall Street Light 40 W x 2
Order ID [protected]

Dear Concerned we had ordered the aforementioned and still haven't received the Order or the refund of the payment made.

The status of delivery just keeps getting extended and multiple request have been made but no definitive reply to date.

Please update and refund the money paid, or we shall proceed against you in the court of law under the Consumer Protection Act 2005.

Order details are attached.

Regards,

Mr. Javaid
Through Attorney:
Advocate Muneeb a shiekh
[protected]@mandviwallaandzafar.com
[protected]