Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Store manager
7/13/2023. I came in and open the store today and the assistant manager was there and the store manager was there and I don't know what happen the talk to me in the office and they terminated me for something that I don't know what it was all about. I'm a good worker there to alot of people. I worked at the dollar general in Perry, MI I want this resolve...
Read full review of Dollar GeneralCoupons never actually work.
I went yet again to a Dollar General in Hendersonville and I remembered to take in my coupon. I spent way over the required amount, there was no expiration date and it could be used any day of the week. I handed it to the cashier/manager and before he looked at it “said it wasn’t good - only on Saturday.” I said the coupon doesn’t say Sat. only. He ignored...
Read full review of Dollar General and 2 commentswrongful toxic work environment because im a man
well my name joshua Arnold and i was transferred to lake Isabella about a mouth and a half ago i was promised 32 hrs a week and now i only get 14 hrs my boss is a llesbian and only hires women im being treated very unfair because im a man today at work three co workers came to me and said sandy fired me they thought but yet sandy has never even said that to...
Read full review of Dollar General and 1 commentEmpty shelves
I have been in my store where I live and it's the same thing all the time need something and what do you know it's an empty shelve! Need milk it's empty, need bread it's empty! Etc etc I was in retail for 40 years the company that I worked for this would never been exceptable! If you have empty shelves you can't make money period if shelves are empty than you aren't ordering enough
Desired outcome: Control your stores better let managers do the ordering!!!!
Employees smoking in front door of store
Employees have 2 chairs and a table set up on the sidewalk that customers use to get from parking lot to door of store. They sat with their legs out and smoking cigerattes so the customers have to walk over their feet and through the smoke to get to the door or they have to step out in the parking lot to avoid this. I have asked the manager a couple of...
Read full review of Dollar GeneralWrongfully terminated
On this day Friday July 7,2023 I was terminated from my management position wrongfully. My boyfriend is a great guy and fixed my fencing around my trash dumpster so that not only would it look nice but also because when the dumpster people would come diving you couldn’t see the disgusting mess they left. That was to benefit the company. Also he came in to...
Read full review of Dollar GeneralEmployee
I normally shop at the dollar general on Kirk Rd in Austintown Ohio and most of the staff that works there are great. Today I shopped there and there was a new lady working that had a horrible attitude. She was shelving boxes in the isles and tossing items with such rag. Maybe she was having a horrible day. Thats not good customer service to act with such rage in front of the customers.
Read full review of Dollar Generalwrongly terminated due to misunderstanding and jealous employee
My name is Lacey. In the last month or so, my job at dollar general #22261, has been very up and down and wild. In the first week of june, our store shut down for 3 days because our store manager, both of the assistant managers, and a couple key holders walked out because the district manager was ignoring the issues being brought to her attention. Fast...
Read full review of Dollar GeneralTreatment of employees by store manager
While I was making a purchase the store manager was verbally abusive to the employee, in front of a line of customers. The employee kept their composure and didn't react (I would have quit right then if it had been me). This was totally inappropriate and unnecessary. I will not be going back to that store as this is not the way any employees should be treated.
I am borrowing a friend's phone and email for this as I do not have an email account. Please do not try to contact me. Thanks
Charged twice for purchase
On April 12, 2023 I visited the Dollar General, Store #23530, and made a purchase in the amount of $58.84. I completed this purchase by writing check number 6888. Per my bank statement this check #6888 cleared my account on April 17, 2023, and on April 18, 2023 it was presented again as an ach item. I have contacted the store on multiple occasions and wa...
Read full review of Dollar GeneralCustomer service/ disability discrimination/harassment
I just came from the Dollar General Store in Clinton, Il. zipcode is 61727. As I am checking out, I have some items which are food ebt and some are cash ebt. I asked the checker to run a specific amount of cash from the ebt card, which was the amount of $ I had on the card. I also wanted to use the food ebt portion of ebt elligible items. First, I was told...
Ericka — manager at Dollar General on Coliseum Blvd, Alexandria, Louisiana
Ericka was so rude. She has been rude many times before, but today was more than usual and in front of other customers. She wants all the customers to use the self-checkout. Sometimes I need to pay with cash and the self-checkout does not accept cash. I waited a long time and called out numerous times for someone. I walked the store and saw 2 employees and...
Read full review of Dollar Generalwrongful termination/discrimination
They fired me after being put on bed rest because I went into pre term labor even though my doctor said I could work I would just have to sit down but my district manager Michelle Garcia (west Texas) said there's no point of me working since I cant stand up. My manager was out on maternity leave so Diana the manger now 2023 was calling the district manager...
Read full review of Dollar GeneralManagment
hi im a husband of a worker for dollar general my wife has been working hard for you guys going in early and on her days off even thow the airconditioning dont work and its like a oven in there al because of every one calling in and managers not wanting to do there job well she ended up with a stroke because of it and she had time off fromthe doctor but she went back to work early because the managers needed her and put in alot of over time she woke up sick today puking and the s**** so forthe first time she called in and they fired her forit buut yet they never fired any of the other workers that called in al the time here she worked foryoiu guys so hard she eneded up with a stroke and u guys show your appreation by firing her if i look into it with a lawer i know that would be a lawsuit
Management frances
I was in line to check out, manager Frances was checking 2 gentlemen out. And she told the one man to remove his hat when entering store. But others walked in didn't tell them. Then they got upset asking her this has never been a problem there wearing a hat. She was rude to them. The 2 men were so angry with her they just left their stuff. I've been...
Read full review of Dollar GeneralEntire store
The wellington ohio store 44090 has become a bad joke the only register that is open is the self check out with no employee in sight I tried to but medicine for my daughter that required an employee approval but no one was there the store was a mess with alot of ticked off people and even the tobacco cabinets were wide open this store seriously needs to...
Read full review of Dollar GeneralMy Job
My name is Louise Craft, I am making a complaint because I was fired trying to avoid a dispute with two of my co-workers. I was told by Willie Coats that he would contact me about the incident and I have yet to hear from him. I also called HR to let them know about the incident and they have yet to reach to me about the situation. Is it anyway I can be...
Read full review of Dollar GeneralRenardo McKinley
To home it may concern my name is Sherika Reed I worked at store 21364 and I have reason to believe you did I was termed from Store 21364 because of me, putting in a transfer to another district and I was told it I got I termed because of a month accountability and I have never had a money accountability and been having problems out of the new store manager since he has arrived at the store and I also went to my GM, which is Tony Townsend on silver occasions on what is going on in the store and I also have picture validation I have text messages from me, reaching out to my GM and a person days above him and everyone refused to contact me back even Mrs. Leslie Bishop I have reached out to her. I’ll give her occasions and she never responded back to me on any occasion about my circumstances that is going on in the store and now I have Internet to on pacified information.…
Desired outcome: I am all my information that I need to give you all…….
Customer relations
On 6/20/2023 approximately 700pm I purchased 3 items at the North Stonington, CT Dollar General. I accidently bought 2 bags of cat food ad an ice cream cone, I meant to buy 2 bags of dry DOG food. I told the cashier and asked her to simply exchange the cat food for dry dog food. Gave her receipt back and placed the items on the shelf. She then went to...
Read full review of Dollar GeneralWrongful termination
Last friday june 16th I was told that hr did a investigation and said I was discriminating agents associates and customers. I was told that I called them stupid and retarded. They said they had written documents from customers and associates. They never showed me anything. Before all this happened my dm and assistant manager had been talking alot behind my...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar General contacts
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