Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Manager
January 29th around 4:00 pm, the store was full. The manager Heather chose to go to side of store away from cash registers. There was a line that went all way to back of store. Manager finally came over and checked out one person. I was next in line an ask her could she check me out and she said no I could just wait it would not be long. Everyone in line...
Read full review of Dollar TreeCustomer service
On Saturday, January 29, I visited your dollar tree in Westminster, SC. When I got to the register I had coupons, which I use out of necessity. No one knew how to scan the coupons. There were four people including the manager trying. The manager showed the cashier how to handle the coupons and opened another register. While there, the manager and customer...
Read full review of Dollar TreeEmployees not wearing masks
I have a problem with employees not wearing masks while serving customers and walking around the store. The sign on the door says masks are required for customers when entering, as most business do. However, at the time I entered the store (7:15pm) there were two employees working int the store, and neither were wearing masks. The one who checked us out wa...
Read full review of Dollar TreeService
I went in the store in Kings Mountain North Carolina on King Street today the one beside the Food Lion. I was shocked at how filthy the floors was, not with boxes or items but just filthy. I was not the only one that was shocked because others was talking about it too. That was my very first time in that store and you can bet I will not go back. Then I get...
Read full review of Dollar TreeDuplicate charge on my debit card 1-13-2021
On January 13, 2021 I visited the Dollar Tree on Main St. Lombard, Illinois . I paid for my purchases with a Debit Card ending in 0261. When I checked my Bank Statement about 1 week later, I noticed the charge had gone through twice in the amount of $48.29. I called the store and was told it should rectify in a few days. It has not. The manager Joan gave me...
Read full review of Dollar TreeNot enforcing or wearing mask
Clerk did not have on a mask at the Dollar Tree. The mask was hanging down on their neck. Customers also did not have on masks on Monday 1/25/2021 Clerk was nice but should have had their mask on their face and the posted memo on the outside door should have been enforced.
Read full review of Dollar TreeCustomer service
I just had the worst experience at Dollar Tree #168 on 4105 N. Hwy 98 in Lakeland, FL [protected] on Jan. 23, 2021 at 3:30 p.m. There was one register open and a long line of people down one whole isle. The Manager only came over when the cashier asked for a void. I thought she was going to have the other cashier open up to take some of the load apparently...
Read full review of Dollar TreeRestroom
I am making this complaint because I don't understand the condition of all the bathrooms at all the locations in my area. I have used both bathrooms at your Tupelo Ms locations and they are always very nasty. Looks like there is no attempt to clean them. My husband and I were at the Columbus Ms location was so nasty toilet seat broken floor looked like it had never been mopped ever! Shannon Ms location isn"t any better. They are in poor condition needs renovation. I enjoy shopping at Dollar Tree but I don't"t understand this. Please do something to improve this problem.
Desired outcome: Renovation
Store front / parking lot
I frequent the Dollar Tree at 1014 Summit Ave, Greensboro NC and 2723 Ring Rd., Greensboro NC. Both these locations are on the side of town that is primarily minority. The store front of both locations is littered with trash and debris. The Ring Road location does not have a trash can on the outside of the store. I asked an employee of both locations why...
Read full review of Dollar TreeCoronavirus mask wearing
This dollar tree 701 galvin rd bellevue ne #4103 is in near constant violation of the City of Bellevue mask mandate. Even the employees at times shun the mask mandate. I'm going to contact the City of Bellevue soon if this continues and they will shut this store down! It's also not uncommon for customers to not mask wear. Two of your employees at this store don't wear masks. If they do, the nose is not under mask.
Read full review of Dollar TreeBathroom emergency
Cashier ignored me when I asked what bathroom did she use said she never uses it??? And proceeded 2 discuss my request with the customer she was waiting on. I spend around $100 a month there. Had not been back this was about 3 months ago. It happened 2x. They said it was out of order I called later that day mgr. Said that never should have happened and...
Read full review of Dollar TreeNo stock
I am so upset with Dollar Tree. This store has no stock. I realize that COVID has affected everyone, but only 2 cashiers working each shift is ridiculous. I like the staff that works here and I am not even related to any of them. But most of these shelves have been empty since before Christmas. You had a good thing, but you are blowing it.
Desired outcome: Stock this store
Wall clock
I purchased a Wall Clock w/the inscription or insignia:
Cherish yesterday
Dream about tomorrow
Live for tomorrow
Clock doesn't keep time
Store won't take it back without original packaging although I have the receipt
Not pleased!
Return policy is not an acceptable practice for someone to hold on to the original packaging
This was not expected!
Linda C. Kelemen
[protected]
Desired outcome: RETURN WITH RECEIPT
Store cleanliness
I like Dollar Tree stores and I craft so I had to think very hard about this decision to write this complaint.
I have watched the decline of the DuBois, Pa Dollar tree over the past year. It is very dirty and unkempt. The doors when I arrived today were disgusting, filthy with hand prints like food was smeared on the windows. I actually walked out as people were in the store unmasked and open boxes blocking isles which is a fire code hazard. We are in a pandemic and the DT are considered essential. Please clean up this store and also they are way understaffed to keep up with things such as cleaning and stocking shelves.
Thank you for you time and consideration of my complaint.
Desired outcome: A clean store, more staff ,unblock the isles
Harassed by a manager while my family of 6 were being diagnosed with corona virus. Then some.
My name is Kristine Brecht. I recently worked at the Galloway, Ohio Dollar Tree under the management of Joseph. On Sunday, January 10, 2021 I had sent a text to Joseph that I was not able to make it to work due to personal reasons. One reason I will keep to myself at this time, for it is infact personal but the other was I was waiting on the results of my...
Covid non-compliance
I was shopping at Dollar Tree on Wednesday January 7th, 2021 and I noticed that the checker and another employee were not wearing masks. They did have their masks under the chin, but were checking out customers without wearing their protection properly. I had finished my shopping and was waiting in line. When it was my turn to be checked out I asked the...
Read full review of Dollar TreeManager
On 12/19/2020 I was at Store #1983 and checked out at 12:55. Sales Associate was Amy. The store wasn't busy while I was shopping. When I was preparing to check out the manager approached the check out lane. She proceeded to rant about affluent people with nice cars coming into the store to shoplift. She stated that they steal items and resale them for .50...
Read full review of Dollar TreeCustomer service and store appearances
I have been a shopper at Dollar Tree has opened at the location in Reidsville GA. Here recently it looks as Dollar Tree in Reidsville have lost management. Previous before me shopping at this location. I have never experienced boxes in each isle and the freezer section blocked h you could not get to the frozen foods. I asked a young lady name Brittany that...
Read full review of Dollar TreeCharged incorrectly for 2 christmas items that I purchase december 29th
Rude comment by cashier she wishes dollar tree didn't do tax exempt. I filled out new tax exempt info on line per a few stores I went to before christmas this store #485 regency plaza said they knew nothing about using my barcode to not have to fill out the paperwork anymore at all the stores I go to. Then she started ringing me out as I was putting my items up, the last thing she rang out was a potholder with santa clause on it and it rang up a dollar. I told her I didn't want it for dollar she gave me attitude and took it off. When I got home I was charged dollar for christmas scunci (8 elastic ponytail holders) and I bought two of them. I made a special trip back last night and the lady in charge said there was nothing she can do. All I want is my .50 cents x 2 = dollar item. She told me to talk to the manager today, I called their and shalonda told me that corporate marks things down and there was nothing she could do. I explained I purchased christmas items at many dollar trees on that day and the only store I had issues with was this one. I bought a wide variety (200 items) of christmas items at .50 each. I understand you can't take back christmas items but you can see I purchased after christmas when things were marked down to .50 cents. There isn't a scanner in the store to see what is marked down and what isn't. Plus there was another customer checking out that was upset that some of the christmas were not coming up .50 cent. I go to the dorset rd store 63043 and they are wonderful so happy that can supply things for a non profit organization. This store 485 is very rude the lady last night without looking at me receipt said I wasn't here the day you checked out, how would she know without looking at my receipt for the date I was there. I know this is only a dollar at the end of the day but it is the principal of the matter. I told the lady today that these were purchased for disabled people that get their money from the government and she replied "so we are all trying to survive". Sorry you have to read this but I thought I should explain my situation and unhappiness I am feeling with this store
Desired outcome: Phone call or email and hopefully the matter made correct. My company was shorted a dollar
Employees behavior
I was just in the dollar tree off Estes parkway in longview Texas. The employee and the bread delivery truck driver were bad mouthing and cursing our current president! There opinions should be kept out of the marketplace. I found it offensive and disrespectful of the office of the president of our United states of America. I left the store and did not...
Read full review of Dollar Tree and 1 commentDollar Tree Reviews 0
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar Tree contacts
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