Dollar Tree’s earns a 1.1-star rating from 2974 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Condition of store and customer service
Visited the dollar tree store on daniel stuart square 22191 on monday, february 22, 2021 at approximatley 3:15 pm. The store was very messy. There was one shopping cart available. However, i saw a few other empty carts located in the aisles, blocking the path. As if someone left them, but no employee could be bothered to put them back. The young lady...
Read full review of Dollar TreeThe manager
I was shopping in a dollar tree on 89th and Penn ave so Bloomington Minnesota without a mask on and the manager lady harassed me the whole time I was there following me around threatening me calling the cops on me. I have a medical condition that I am exempt from wearing a mask. I asked her if she was a certified Dr. She ignored me yelling at me to get on a...
Read full review of Dollar Tree and 1 commentStore employees
I just visited the Dollar Tree store in Campbellville, KY. Of the three employees that I saw in the store. One had a mask on, but under her nose. The other two did not have a mask on. The one was at the checkout counter, when I asked, "do you not have a mask". She replied, "NO I DO NOT". I told her that I was not happy about the fact that she was not...
Read full review of Dollar TreeStore number 2294 sales associate tandon [protected])
I was in line paying for my products and ask you clerk/store manager to double my bag because the water was heavy and had busted the bag before, he caught an attitude right away, his whole demeanor changed he started saying that he only doing what he was told which was ok but I still insisted that he double my bags of water, he got even more furious with...
Read full review of Dollar TreeA certain young man with dark hair and his attitude and language
My wife and I are faithful customers to your store 7069 on business 60, in dexter, mo and have been since opening day, this time a certain employee a male with dark hair was being extremely rude and loud and being aggressive towards a young employee there, using foul language and being aggressive like he was looking for a fight. He was told several times to...
Rude manager
I have been shopping dollar tree for many years and go everyday. I began shopping at the one on South Main Street in Downtown Wilkes-Barre, PA. I do like to use coupons on some items if I have them. I know your store policy on coupons and have always followed it. The manager began to get nasty to me and told me I can only use one coupon per day! I know it...
Read full review of Dollar TreeThe entry door to the merchants facility
I'm cleaning about the entryway to your Store although it's in a plaza it's still has a door that I'm sure is not gonna fix it it's plywood with a 2 x 4 how secure are we in a pandemic customers merchants purveyors and so forth it's disgusting that you have to enter a store where are you are a large corporation and cannot provide some form of repair or...
Read full review of Dollar TreeCashier was condescending
Feb 13, 2020 around 5:00pm. I shopped at Dollar Tree today and a cashier (middle aged :45+, orange/red hair, glasses, thin) greeted me. Everything was fine until I went to pay. Total was 8.28 and I wanted to pay 20.50. That $20 bill would have covered it but I was trying to get less change back. I would have gotten 12.22 back had she a accepted my change...
Read full review of Dollar TreeHuman resources withholding pay
August 2020, employee Ronald Merritt, Issaquah WA store, requested payment for sick and vacation time due to illness. Store Mgr Anastasia [protected], District Mgr Heidi [protected] have tried to get this resolved. They have submitted the time and attendance but no response from accounting. I am the personal representative for Ronald Merritt at [protected] my name is Joseph Merritt.
Since August there have been 23 calls between myself and the Store Manager and District Manager. They both agree that Ron's pay should have been sent. The Corporate Human Resources and Accounting Department have failed. A letter was also sent to Chief HR Officer Betty Click 1/31/2021 asking for her help. No response.
There is no means available to directly contact the Human Relations representative at the corporate office.
Desired outcome: Accounting to payout Ron's sick and vacation time
Fraud credit card
The last place I used my credit card eas at Dollar Tree. So I went hack they had it at the Alvin, Tx store. O tried to use it and at came up as declined, then I noticed that the card had a sticky surface on it, upon looking closer I saw tape markings around all 4 sides of the card as to tape it down to make a carbon copy of my card. When I checked my bank...
Read full review of Dollar Treecovid
My friend and I were purchasing items for a food pantry we run in our local dollar store in Mt. Arlington. The girl that was ringing us up was obviously not doing well and when I asked if she was ok she complained about having a soar throat. I asked why she was there and if she had been screened before coming to work. I feel that Dollar Tree didn't take the health and safety of their customers seriously or their employees. I am trying to lodge a complaint with dollar tree directly and I am having a hard time getting to an email or having someone answer the phone. Very Upsetting!
Human resources
I would like to know why you have no email for associates to contact about other associates, been trying to fix w-2 with hr in Marietta, Okla and they don't like helping, they just want to set on their butts and do nothing. When someone ask for help or you see someone needing help you need go ask. But they don't, having to pay taxes due to the young lady...
Read full review of Dollar TreeManager and employees
Employees and manager refused to make a guy leave that was verbally abusing me in the store they told me they can't do anything the guy was verbally yelling at me to stay 6 feet and you need to obey the laws and the employee just stood there I asked her are you going to just let him do that to me and she said I can't do anything I said yes you can tell him...
Read full review of Dollar TreeCustomer service by employee/manager
On 2/10/21 at 8:55am. I walked in asking employee if they had iPhone cases which she advised she didn't. As I turned to leave she asked why I didn't have a mask on (which I choose to wear or not to wear as it is not a Georgia law that I must wear one, just a recommendation). I asked to speak with a manager and was advised that she was the manager. She then...
Read full review of Dollar Tree and 1 commentDiscrimination / poor service experienced
On Tuesday, February 9th 2020. I went to the Dollar General to exchange a few items. I am aware that Dollar Tree's policy on not accepting any refunds only exchanges. I was not aware of strict rules that at this location you couldn't take previous items you had purchased with you while you look for the items you want to make the exchange. Stephanie, the...
WBC Soda 4 packs
The staff in the Crescent street Brockton store refused to sell me the Soda by the Four pack in which it was clearly packaged. they took it out of the 4 pack carrier and tried to sell it to me as a four single bottles. When I said something about it the cashier became rude and dismissive and I refused to buy it like that. When i returned to the store the next day, All of the bottles were removed from the Four pack containers and were being sold as single bottle units. Other Dollar tree stores in the area are not breaking up the four packs and selling as single serve bottles.
I find it to be extremely deceiving and the willingness to gouge people in an already economically depressed area during this pandemic is repugnant and reflects very poorly on the Dollar Tree brand.
While this might seem to be a minor issue, it goes directly to the point of the way the cashiers treat the customers and the feeling conveyed that we are sometimes viewed as some kind of an enemy.
Desired outcome: Re package Item Correctly. Re Train Staff
Retaliation from the management
I keep telling the management at my store that I feel like my health will be at risk if I were to perform this task they needed me to do. They had a septic backup in the bathroom, management decided to leave it sitting there for a couple days prior to me coming into work and expected me to clean the floor which was caked with nothing but fecal matter. I'm...
Phone service
Today, Wednesday February 9, I placed an order for 120 gold fluted chargers. sku# 307369. My order # is EC299588727. I need 150 for a June wedding that I am decorating for these are what the bride asked for. When I placed the order it only allowed 5 cases. I need 7. I looked at another store and found it available but a minimum of 4 cases had to be ordered. I wanted to call to find out if I could either cancel or modify the order. When I called, I asked "To whom am I speaking?" She refused and said "I don't have to tell you. It's policy." I just need 2 more cases and she said it would be $20 to ship to my house, Not sure I understand why these can't be added to ship to the store for free when I am placing such a large order. Why does it matter when they are being shipped anyway? And your mission statement of Responsibility, Integrity and Courtesy? Dignity and Respect? REALLY? Not good business practice.
Desired outcome: That I can receive 2 extra cases to ship to store for free delivery. And that your people will say " Hi! Dollar Tree this is Betty speaking." I am a nurse and wouldn't think of answering the phone without using my name.
Service and discriminating treatment for handicapped people in store #2789
The ADA regulation and Federal Law is very specific and the manager and associates in
Store #2789
6511 W Loop 1604 N, Ste 111
San Antonio, TX [protected]
don't know anything about that!
I, with my rollator and my husband, we both are handicapped, visited the store on 1/31/2021 at 14:50 pm. The only register open was the Handicapped register and the line was long. I talked with the manager on duty, explained to him the ADA Federal Law about the Handicapped rights for this special cash register. This young man told me that he can not do anything about it and that he would not do anything to help me! In the time I talked with the manager, another associate opened up one more register and my husband paid on her register. The other associate, working on the Handicapped register stated very loud to all the other customers:
"She just have to stay in line like everybody else!"
I am a 74 year old handicapped female and because I am from another country having and an accent don't give anybody the right to discriminate against me and to embarrass me.
All of the associates need training and education about the Handicapped ADA Law and I expect an written apology!
Dr. Rosemarie Leach PhD
[protected]
Desired outcome: An apology from this 2 associates and better education for all associates about the ADA Law!
Bad customer service
1.30.21.. Client Jonathan and another client. There were 2 lines. I was in the 1st, and another client was doing balloons. Lines got bigger. 10 minutes. I gt up there. Ran my card. I took it out too fast. He ran it again. Failed twice. I tod let me call the bank. Said it was fine. Came back to him. Asked him if he cld ring me up. He said no. So where is my...
Read full review of Dollar TreeDollar Tree Reviews 0
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar Tree contacts
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