Dollar Tree
Reviews and Complaints

Has not been the first time this person has been rude and ugly. Not sure if it is towards me alone or just his way. Which people skills is one of the requirements for any job at least is what I believe. From a manager it is expected. I would have slide it as I have from priors visits. But this time he did it in front of my kid. Now that irritated me even more. Now I will need to go out of my way to another store just to not receive the service I receive each time I go there. I felt I needed to let you all know. Thank you.

I have been in several Dollar Tree stores in various states. I have never seen a store so poorly managed as the one in Plainfield, IN. The floors look like they have never been swept. There are boxes and products sitting in all the aisles. Normally, there is only one cashier in the store. I have yet to see a manager anywhere in the store. I have heard numerous complaints about this store but nothing seems to be corrected. What can be done to make this store presentable? I have started going to the Dollar Tree in the neighboring town rather than this one.

Thank you for your prompt attention to this matter.

J. R. Stark,
1213 Almond Drive
Plainfield, IN 46168

I was told to come in for an interview. I came in that same day. Dressed well and respectful. And the manager did not even come out of her office. She just stuck her head out very rudely and said sorry we are full staffed. She did not even get off her phone speaking to me. No explanation. It makes no sense that earlier that day she told me to come back. It could've been handled a lot better.

I was in the North Conway NH making a purchase today. As I got up to register I greeted the cashier and she did not respond. No worries I thought maybe she did not hear me. She gave me my total and I was paying cash and it was a $50 bill she would not take it. She just said I can't take that I can't make change. I said is there a manager? She responded that she was the manager. I said can you please check other drawers for change., It is almost mid day. There are no signs indicating certain bills will not be taken all I want to do is be a customer and make a purchase. She said she can't until their drawers open so I asked her to go wait for a drawer to open and see. Well what do you know a drawer can make change. She was rude from that point on. I have been a local customer service manager for almost 20 years. A customer should never be discouraged to make a purchase at any business. As a manager you should be making a customer feel at ease and the customer should not be giving you options for making change from cash. I always pay with cash at Dollar tree because there is not rate being paid by the merchant.
Anyway, I was very unhappy and as I tried to let her know how unhappy I was she just said whatever and asked for someone to come and check out in her line. You may want to think about who you have as management let alone just a cashier. Very upsetting

We were at your new dollar tree store at the Rochester Crossings just witnessed a verbal fight two employees about one not being able to go home do to company policy about two people in the store. I can understand the employee's frustration about this because her ride was there, and she wasn't gonna "F in walk home" language got worse outside my 8 doesn't need to hear. Not looking for anything free not looking for jobs just maybe they a little training about language if you have any questions feel free to contact me [protected]

I live in frankfort IN the store here has rude people running the cash register. The store is really nasty n not well stocked. Its not appealing at all. Some one really needs to check into the store. Its hard to get around with the alies to narrow n cluttered. Its really a mess n smells bad in the store. The people working are not friendly n no smiles seems like you are bothering them when or if you ask a question. Thank you

Today July 13th, 2019 me and my wife pull up tp your store. Directly in front of the store peeing. The kid was about 8-10. you have bathrooms for customers to use. Im immediately reported it to one of you only cashiers that was working. we were in your store about 4:45 p.m. when in told her what had happened and showed her who had did it she did nothing. After I further investigated who the kid was to my shock it was an employees kid who was peeing in the front of the store. So this employee who we reported it to failed even notify the store management, when I brought it up she did absolutely northing as we were in the check out. We know it was an employees kid as we watched her walk out with the kid. she was a Hispanic lady short stocky. I will never shop at this store again if this is the way you allow employees families to act. DISGUSTING!

7/11/19
I ordered 44 cut glass candlestick holders for a wedding from Dollartree.com on July 8, 2019. ONLY 36 were delivered and 2 of those were broken. There was a $17 delivery charge! They have a no return policy. I called customer service today and she told be the other 8 were "back ordered" (although never notified of the back order until i called) and they have no idea when they will be able to get them?
NO back order date and the whole order went through when I placed it. I am stuck with 34 and can't get any more unless "I call around to other stores to see if they have them..."
She said after 30 days if I didn't receive the back ordered items they would cancel the order. I can't return the ones I bought and I don't have enough for the wedding.

I will NEVER order from Dollar Tree again. This is UNACCEPTABLE.
I am calling my credit card to see what I can do.

DON'T GET SUCKED INTO THIS ONLINE PROCESS.

ALSO TOOK over 20 MINUTES on the phone...NO resolution SAM was my "CUSTOMER SERVICE" provider.

yesterday I was assaulted at the porter Dollar store the guy aggressively rush me twice put his fingers in my face and all I did was staying there I slapped his hand manager did nothing to customers trying to help more than the manager did I tried to calm things down I left for a while for lunch I was going back to work my wife said are you crazy you can get in a fight just go home come back tomorrow I went inside surprised he's still there cuz he is there a regresar and I said see y'all tomorrow and the manager told me you go home don't come back tomorrow she should have let me go home to calm the situation down or sent him home I thought I was fired so I started telling the manager I'll work extra hours he doesn't even show up and call in and you're firing me she said I'm not firing you I just told you to go home and not come so they don't come tomorrow he got mad I said that aggressively rush me again but this time he hit me in the face to protect myself I try to grab them customers are running in with your phone saying they're calling the cops I don't want no cops and no big scene at where I work so I shook hands told everyone everything was over and acted like we're about to do to truck he's walking away from me I'm walking away from him but he still talkin under his mouth so I had to leave before it got more physical and it manager did nothing I got a text from her when I was telling her texting her that she did nothing issue was wrong just let everything cool down if you want I will send you on the text I contacted my lawyer I'll go from here and I don't know why they're there was no assault charges pressed on him after I left y'all have it all on camera when that girl set up and let her family in the store last week you went back on the camera and you found out who assaulted Donna and you're fired her so this is wrong the guy has been violent before last week July 4th we had to call the cops on a homeless guy we're doing the truck a homeless guy walked by as he did say some unpleasant words but I'm not trying to heat my friend I mean Chris got aggressive towards him I had to pull the sharp back it was a homeless guys fall but he is uncontrollable the manager could have stopped it all my sending the cinder home I cannot quit my job I've been in trouble all my life I ride my bike from Kingwood to Porter just to work I'm doing everything I can to be a better person I am tired of going to jail they take more than half my money for child support look on the paystub you'll see that I'm a recovering drug addict stress is too much and now I'm worried about losing my job and going to jail for not paying child support or quitting on purpose then I don't want to go back to work and be unappreciated or fired for nothing

On 4-9-19 I was abruptly terminated from my job as store manager. District manager was Derek Powers. I worked there 268 days without a freight manager was never given help. Derek always threaten my job since I went to that store on 4-1-2018. I previously worked at Dollarstop Dollartree at Davis Lake in Charlotte, N.C. which closed on 5-2018. Derek treated me wrong the entire time I was at this store. One day he came to the store tried to get me to go to another store as ops manager because this store did not have any help. I refused. From that day on he tried to write me up for different things. I went to this store there was no way exits out of the building so he wrote me up I had only been there one month. Then he started at me about zero sales write ups which I noted I did not have help. I did not have a freight manager and no hours for stocking. He would never provide help or come to the store. If you talked to him he was at home you could always here his kids in the background. The final straw came on 4-9-2019 he rushed in the store told me he needed to talk to me he was going to have to terminate me I could not believe this. His reason was zero sales which was 192 at that time and fiscal inventory. I had not even been there one year and the form stated you had to have two executive failing inventories to be dismissed. i asked him why was this happening and I told him this is retalation because I would not take that other posistion he wanted me to take. I had been with Dollar Tree since 8-2012. I hads to be doing my job to be there that long. Then I heard that Derek lost his job for not doing what he was suppose to do. I know that he wrongfully terminated me and put in the system that I was not to be rehired. He ran this District 331 in the ground not doing his job and treating certain managers any kind of way. Do not take my word look at history how many manager hired under his leadership. Richard Fortune was Regional Manager who always show a blind eye to his performance and he knew he was not doing his job. Everything Derek touch or handled should be looked in. I know personal most of it was as they say penciled whipped not true. I worked 75 to 80 hours a week because he would not help me with adequate staffing. I feel and know I was treated wrong.
Carolyn Bennett

Purchased 12 packs of Party napkins (18 pcs) Bar code 39277 54496
placed napkin in microwave with bagel on it.
Napkin caught on fire immediately causing smoke in microwave and smoke in kitchen.
Fortunately I was able to remove napkin from microwave and extinguish the smoldering napkin.
Please advise,
[protected]@gmail.com
[protected] Aimee Dubowitch