KFC
Reviews and Complaints

To whom it may concern,

Hello on February 12,2022 I visited Kentucky fried chicken at 707 Hancock st Quincy,ma 02170 . the phone number is [protected]. I went thru the drive thru at approximately 7.00 pm. I ordered the 16 piece bucket meal with 1 additional large side item. While at the drive thru the employee stated that they didn't have enough of the original pieces to fill the bucket, asked if I minded some extra crispy pieces mixed in. I said that was fine, even though not a big fan of the extra crispy, I understand sometimes this happens. When I got home I had 6 adults to feed, when I took the chicken out of the bucket, there was only 1 breast, not 4 as what should be in the bucket. It was very disappointing, as instead of breasts, I received extra wings and drumsticks. This was never mentioned by the employee at kfc. I tried calling them to speak to the manager to rectify the solution. The first time I called, it rang continuously. I immediately called back and the second and third time it was a busy signal, the fourth time it rang continuously once again. I was frustrated at that point, and came to the conclusion that I was wasting my time.

My info is: Dee lupo 589 Freeport st Dorchester ma 02122, email [protected]@gmail.com, #[protected]. Thank you.

I ordered 8 pieces of chicken. All they had was 6 wings and 2 thighs. Wanted extra crispy, but all they had was original. So, 6 very small wings, and 2 small thighs and they charged me over $17! That's crazy! The chicken was dry and hardly edible. I'd like this resolved. This happened on February 11, 2022.

There was no chicken at the Cedar Park Texas location at 1431 & Bell ave. On Friday night. 2/11/2022 at dinner time 6:30pm. Who doesn’t have chicken ready for dinner time on Friday night?!

We got a NEW KFC in Kirksville, MO and I must say, the KFC must have lost the original recipe for the chicken and chicken strips. It is not the same as it was years ago. It isn't extra crispy like it used to be. It certainly isn't worth what you have to pay for it. I ordered 4 extra Crispy chicken breasts it was $13 and whatever cents. It was very disappointing, didn't have much taste to it, I don't know where the 11 spices and herbs are. I have bought the chicken sandwich, it doesn't even look like the same sandwich the commercial advertises, which is misleading, and the commercial is rude. Saying if you don't like it this way then go somewhere else. I guess I will! I don't like pickles with chicken. Our last KFC closed. At our new KFC I had asked for the chicken finger lickin sauce, I found out it was discontinued. I really miss the chicken nuggets our old KFC had with its sweet and sour sauce, again something that was good is gone. I haven't ordered the brown gravy, I had heard some guy changed it, because it was faster to make. I guess I might as well give up on this place and go somewhere else just like the commercial says.

Had Grandson (5yrs) on the back seat when he said he wanted some chippies, KFC up ahead so into drive thru. $3.45 for small chips that contained about 1 spud. Come on--that's just a rip off. Would pay to check competitors prices for similar product.

2/9/22. 2:34pm store address: 63 Lowes Dr., Pittsboro, NC 27312

I ordered 3 spicy chicken sandwich meals and an extra sandwich. I did this because I saw commercial advertising how the sandwiches were made to order so I was assuming that they would be really hot when we got them. I was very disappointed when we got the sandwiches they were lukewarm and tasted like they have been sitting out for a while along with the fries. The customer service was great at the window when we pulled up but the product was not up to the expectations that I saw on the TV commercial.

My partner placed an order at 20:34pm on the 09th February 2022 from Brixton Road KFC. He ordered a variety of items, one item was a vegan burger for me as I am a vegetarian. The order arrived shortly after. I took a bite out of the burger and thought it tasted different to usual, I told my partner that the burger tasted different and he told me to check the box. I was alarmed to find out that I had been given a zinger CHICKEN burger as appose to a vegan burger. I have spent the evening throwing up and I am shocked a company such as yours has been so negligent to serve a vegetarian MEAT. This has made me feel extremely ill and I have now lost all faith in ordering from KFC ever again.

We were having dinner at the Bodkin Street location in Pittsburgh, PA. The chicken was just ok for me, dawg. We started to have problems when my son began to struggle with his schoolwork. Management got upset and shipped him away to Maryland.

Re: Order Confirmation: Order ID: [protected]

Dear KFC,

Sorry to say...It was a bad experience when I did the online order and the delivery.

Order placed at 8:30 pm, i received the mail saying the delivery will be in one hour i.e., 9:30 pm.

When I crossed the 1 hr waiting time, as the delivery was not done, i had called the given number...I was told that..."the online order reached the stores after sometime..I.e., at 9:17 pm in my case, the one hour delivery time is calculated from 9:17 pm. However, delivery person will call u soon in 5 min, if not you call back.."

Note it, no one called and i had to call 4 times again and again, listened to different persons with same answer.

At last, i got the delivery at around 10:30 pm...(after 2 hours).

By the time, due to the delay caused my family members slept, i had to sit alone with the delivered stuff.

Why..This is happening with KFC..

Where is the lag?

I am totally frustrated with the service, that i had experienced yesterday.

Anticipating your responsible explanation, not just an apologizes note.

Regards.

Siva.S

00974 [protected]

I went to the store D212087 on 1990 N,Nellis blvd las vegas, nv. This was the most horrible food I have ever eaten. My ticket number is #2015 at 4:39pm.

to begin with I asked the cashier if the pot pie was fresh, he said yes it was...well it wasn't. my mother took a bite and it was super cold and dry. second i asked for crispy chicken, it was so crispy it was so over cooked that when i took a bite there was dried chicken inside, there was literaly no meat because it was so overly cooked and it wasn't just 1 piece it was the entire 10 pc bucket, and the next thing is i did not get my 4 cookies and the worse part is that the Bkt lemonade was opened and replaced with water, I was so shocked that when i poured a glass and it was water. no taste of lemonade at all. i spent $41.71 for a dinner my family and i could not EAT. This is the most terrible KFC i have ever gone to. Last week my son stopped by this same location and bought the family feast and never got his bucket of lemonaid and did not get his biscuits and he even ordered an addition 4 biscuits and did not get them either. HORRIBLE PLACE TO ORDER FROM I AM GOING TO POST THIS REVIEW IF I DONT HEAR FROM SOMEONE VIA EMAIL. MY EMAIL IS [protected]@YAHOO.COM

On 05:02.2022 I Ordered 2 meals from just eat with an additional order of large popcorn chicken and sweet chilli bites from your colton Leeds store. When delivered half the popcorn box was flattened and only contained 11 pieces. Opened our zinger box meal and it only had 15 fries. Same service every time we use this restaurant. Beyond poor. Order number [protected]

Placed the order over the phone at 9.08 PM on Friday 04/2/2022 and agent confirmed food will deliver within 45 minutes. When I am writing this complaint time is 10.42 PM more than 1.30 he past and food is not delivered. Called couple of time for the update and the reply was not proper.Later KFC is not answering my calls. Till time I didn’t receive the food and my family and guest is waiting. It is very shame for to made my guest to wait. My number is [protected] . Ruwi Oman.

Today we made an order at 1550 we were informed order should take one hour 15 minutes which we accepted

1 30 minutes later we inquired for the status of delivery and we were told that it left

We tried reaching any manager which we failed because each time the line was disconnected

At 1830 the order reached us

The order was made from [protected]

Name TAREK AMIN

[protected]

We were the third person in line when they opened. We ordered one three piece dark, one two piece dark. We received two two piece white meat dinners! When I called to complain I got hung up on. This is not the first time that this has happened, get yourself together you got a great product and you're messing it up. My daughter already started started going across the street to the gas station for their chicken, because of her experience is here. You open late and then give wrong food

1/29/2022, date. Time: 5 p.m.

Ordered several chicken meals that included biscuits. Got home and found no condiments. Called them to inquire and they said need to ASK for dipping sauce, honey and butter. Used to be honey and butter were automatically included.

On 1/22 I ordered KFC online for a total of 106.25. When I arrived at the drive through I was told they were not taking orders at that time. I explained I had an online order and was told to cancel it. I could not cancel due to it was already time to pick up. The person was rude, gave no reason for no food. I left without food and need a refund of 106.25.
Jacqueline Tucker
KFC J625014