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1.3 26 Reviews 3461 Complaints
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KFC Complaints 3461

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J
1:13 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

We first pulled up to get a good meal, started getting rushed through the drive through by the worker, and when we got to the window she was rude. I don't know if it was the chicken, coleslaw, or the mashed potatoes, but it made me vomit tonight after hours of being nauseous. I will not eat at that kfc again. You need to check your kitchens at that location.

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A
10:25 pm EDT

KFC chicken sandwich drought

I am heartbroken because I visited KFC in Magnolia, AR on Aug. 19-21 for a Chicken sandwich. I pulled up to the drive through window and the worker told me they are out of the sandwich😳. But for three days...is that possible🙅🏽‍♂️ I was and still disappointed about that so I will be driving to the next town to eat the Popeyes chicken sandwich🤷🏽‍♂️

Just wanted to vent a lil

Thanks

Alonzo
I can be reached at [protected]@live.com

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J
9:00 pm EDT
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KFC I was told I could not order any additional items such as a drink

I have been waiting for a call or email from someone regarding my complaint. I cant believe you dont care enough to get back to someone who had their ENTIRE DINNER RUINED AND WAS SO TERRIBLY TREATED AT YOUR WAREHAM MASS STORE . I PUT MY TRUST THAT THE LADY WHO SPOKE TERRIBLE ENHLISH TO ME ON PHONE TOOK ALL MY INFORMATION. AND STILL NOTHING! IF THIS IS WHY YOUR EMPLOYEE TREATED ME SO POORLY THREW MY FOOD AT ME EVERYTHING WAS COVERED IN GRAVY AND POTATOES WRONG CHICKEN THEN TOLD I COULD NOT ORDER A DRINK AT WINDOW. THEN ITS HOW YOU TRAIN EMPLOYEES NOT CARING ABOUT CUSTOMER SERVICE.
[protected] MY CELL NUMBER
Jennyfer.[protected]@gmail.com
My email.
If I get no response I will contact the news channel and exploit your horrible staff.

Extremely POOR CUSTOMER SERVICE

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Q
7:44 pm EDT

KFC tried to place an order

Went in to place an order. Only one other customer, and they were already sitting down eating. No one was at the counter, so I waited...figure I'd try to get someone's attention. Finally one of the guy workers came out into the customer area, so i asked him how I get waited on...the continued towards the door stating, 'she's in there and knows you're here'...and continued (believe he was going to the men's bathroom)...so I continued to wait. I couldn't see anyone in the little room to the right, but could hear someone talking...so I continued to wait.

After about 30-45 seconds, I just left.

I understand they may have been on the phone...but with only one other customer in the whole store...SOMEONE should have acknowledged I was there, and how long it would be...something (I'm on a timed lunch 'hour').

Again, I finally left and went somewhere else...but wasn't happy, and it will be some time before I go there again.

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I
6:28 pm EDT
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KFC food

I placed my order no IS 809561. M completely dissatisfied with ur service delivery. It is delivered after one hour and thirty minutes wait. Since my residence is just 3km away frm ur outlet. Meal is nt fresh. Drinks r hot. Even after this long wait i m to pay extra because the person has short change with him. I m regular customer of kfc bt this time feeling sad on my decision choosing it late nit. I hope the authorities will take my complaint seriously.

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F
12:16 pm EDT

KFC secret recipe + chicken breast orders

Good Day.

I am a KFC Lover since I have reason of my childhood until these days (46 years old). Ordering KFC since then I had a great memories of the real secret recipe taste that KFC offered me in the time being and since decades I can assure you. However, working in different countries and ordering in several locations around the World I am observing the failure of the recipe giving me a full dissatisfaction of the taste. Countries like in the Middle East receiving Chicken not from natural KFC and using even especial treatment to supply grow breast chicken or other section of the chicken altering the system inclusive making it bigger size the piece itself.

In the other hand like in Russia where I am at the moment, if I want to order Chicken Breast, unfortunately there is not a single piece I can order in the Menu which makes me again with full dissatisfaction of it. Taste is very important and as a Mexican Citizen the KFC taste in the USA and Mexico are similar and love it in, but I have to bring in my idea the non consumption out of others KFC Worldwide could be It`s a pity because I have been saying to many of my friends that KFC is not the same for every single country and bring me down the real and secret recipe down of the expectations.

I hope you can read this as a major and important complain having for KFC.

Thank you.

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D
10:15 pm EDT
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First off let me start by saying that I order from this KFC at least five times a month. I always order the same thing, the 7pc chicken bucket original. The family loves it and each piece is important. You get 3 legs and 4 thighs. That just enough for the all of us. However lately over the last few months we have been getting shortchanged. Today my order of...

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I
10:01 pm EDT

KFC our food was not edible

I try calling the number and it doesn't except calls. Our food was not edible it's so burnt it's disgusting. Looking at it and you know it had been theyre for hours. My poor daughter can't eat this and neither can i. The chicken pieces are so dried up and burnt there is no chicken in them. Mashed potatoes were not good. Our whole dinner was ruined. We had to go get something else

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S
2:49 pm EDT
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Hello I just stopped by one of your stores and I have never been so disappointed in my life. First of all the lady that took the order although Im sure she had a cash register right in front of her telling her how much change I should receive she gave me the coins first and about 5 minutes later the paper money. Then when I got home I was surprized to see 2...

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N
12:07 pm EDT
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I am complaining about the lady manager, spanish lady at the howard beach place. Shes is very disrespecful with customers. Laughs at the customers and gives them attitude for no reason at all. She also makes jokes with her co workers while taking care of customers. The howard beach store use to be more nice experience with pleasant workers now feels not...

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A
11:15 am EDT
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KFC complaint

Last night I came trough the drive trough! I ordered a family meal and added a few things my bill was almost $40 which is perfectly fine if I would have received all my food I ordered an paid for. Was told I could only have 1 breast I would have to pay for more if I wanted more breasts. That's never happened to me before. Was out of wings. Would have to wait if I wanted them. I ended up getting most dark meat. Didn't receive any of the 2chicken littles I ordered or my green beans an was missing my cold slaw as well. The lady in the window was the rudest i have seen in a very long time. I know dinner time can get frustrating but the attitude an eye rolling should be set aside. Not put in the customers face. I just wanted what I paid for. I called 4 times in which once I was on hold for over 10 min. Then was hung up on. Second two times no one would answer.. I'm thinking that I won't be back. Saddens me. I love the food. But I love the correct food that I pay for more.

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R
7:14 pm EDT
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First thing she is so rude unprofessional. I came though drive thru and order 3 wings I asked her do you have any combo no. Can you recommend no your price will be 8.41. What kind of training does this woman have rude. I ordered a small meal because we where going to order 6 buckets for a anti bulling for kids. So I took my sale to churches next door.

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D
6:39 pm EDT
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Today 8/21/19 at 4:25 I put a order in for a 12 piece meal. I asked for original with 3 sides that came with the meal potatoes gravy coleslaw and corn. Now mind you I have gone thru this drive thru around dinner time and have always had fresh food. When I got home and took things out of the bag and opening the containers I was very very disappointed as thi...

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F
10:59 pm EDT

KFC chicken quality

I went to the kfc drive thru around 8pm. I ordered hot wings and was told it would be 20 minutes of a wait which I was fine with. When I got the wings there was a feather cooked in the breading. It was very noticeable so I dont know how this was misses when being thrown in the fryer. Once I got home is when I noticed the feather after eating 2 of the poor quality wings that I ended up waiting 20 minutes for. I tried calling the restaurant to tell them about the feather I found and I didnt get an answer. I live 2 min from the kfc so I decided to go up there. I thought they should know what i found and wanted to tell them to be careful. I was very nice, I asked for different chicken on exchange for the hot wings I got with a feather in one of them. The person just threw it away. I figured they might wanna keep it to show the company whoever packages the chicken what happened and to be more careful. I'm only writing a to the company because I feel like my experience isnt being taken seriously. Im mainly upset because I gave my 2 year old chicken that was contaminated with a feather on it. I got home and I live only 3 miles down the road. I opened the box of chicken they gave me and it was so old. I used to work at kfc and the people I worked for would tell us to throw old chicken away all the time. It sucked for the company but we couldn't serve old food. The chicken I got was breaded very poorly and i could tell it was 5 hours or more old. I was given 2 small sides of potatoes and mac and cheese with the chicken for the inconvenience. I understand I went late at night and I know at a certain time chicken stops being made. It was so old that I just threw it away. Instead of making my experience worse I wish they would've just said they didnt want to serve me old chicken. I used to tell people that sometimes when I worked at kfc. I even got cold fries and a watered down hic. I'm very dissapointed.

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S
9:55 pm EDT
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The manager had people waiting in the pass thru lane to get to the drive thru so I had to go inside. They then informed me it was a 12 minute wait. I waited for my to go order only to find that it was not complete when I got home. I ordered 2 five dollar fill ups with chicken pot pies. I did not get my cookies. My kids' dinners were complete but the 2...

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J
6:13 pm EDT

KFC 16 piece family meal

First of all I had to wait almost 30 min for my meal and when I received it the chicken looked like it was in a accident. All torn apart. The girls were more interested in their phones than anything. I'm appauled. Other customers had to wait also not a good experience . It seemed like the manager did not have control over his employees. The drive thru line was almost to street. My wife wanted me to call but I figured they were incapable of fixing this matter so I'm contacting u on this. Any questions. My address is 9 banas court. Norwich Ct. My name is Justin benware j.[protected]@outlook.com. [protected]

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N
4:03 pm EDT

KFC Food

KFC delivery is really bad in Pakistan as it is, I don't know why there's no quality assurance. I ordered from this specific branch at 10 pm, the order reached us at 1130. The burger was stale, the sauce was off and the fries were cold. We complained and got a replacement two hours later with the same stale burger. Spoke to the manager Hamza who then misbehaved saying that's what it is, we can't help you.

Thanks.
Nauman

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F
2:38 pm EDT
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KFC General

Stealing from customers! 3 rd time ordering and not receiving full order! Phoned the branch! Immediatly they knew i short on my order! I want the cctv footage! How many clients do they do that with! I dont complaine much and do support the kfc group! But this is the 3rd time that youre branch in Worcester is stealing by not giving the correct order! Scary! When i phoned them! They knew immediatly!

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Update by Frikvrsec
Aug 18, 2019 2:27 pm EDT

3rd time all items paid for was not received

Update by Frikvrsec
Aug 18, 2019 2:28 pm EDT

South africa not even there

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J
8:10 pm EDT
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Wanted to order Smokey mountain barbecue tenders. Employee said they were frozen, and this was at 6 pm. So I ordered another meal and there was no gravy on my mash potatoes. My wife ordered a 3 piece meal with 2 thighs and a drumstick, and got 2 drumsticks and a thigh, along with a sweet tea which was not sweet. I will not be coming back to this location until things get better. This has happened before to us at this location.

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M
7:43 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Ordered 2 Chicken /Wing combos with Potatoe Wedges and Slaw. Didn't think to check before I left the store. To start with, someone else took my food and they had to make it over. Got home and had Green Beans and Mashed Potatoes. Not happy. Was really looking forward to the Potato Wedges. Was supposed to get an extra biscuit because I didn't get the drinks because we were on the motorcycle. Didn't get that either.

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
    Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number
    +1 (502) 874-8100
    +1 (502) 874-8100
    Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number
    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all KFC contacts

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