KFC
Reviews and Complaints

Dunked wings are my favourite serving from KFC. Every box I have bought has been perfect with enough sauce that ends up on my face at time and of good standards. But as you see in the attached picture, these disappointing wings had probably 2% worth of basting of the sauce and it was a pathetic serving of wings. SIES. This KFC branch at Gandhi Square is a disappointing feature even the new so called hot and crispy chicken was far from hot OR crispy. It was without the crust and IT WAS NOT ALL HOT, IT WAS TASTELESS AND STALE. If you gonna copy POPEYE chicken then do it correctly. PATHETIC. I WILL NOT BUY FROM GANDI SQUARE KFC. SORRY SHAME. IN FACT GOODBYE. I'LL STICK WITH POPEYE.

I am heartbroken because I visited KFC in Magnolia, AR on Aug. 19-21 for a Chicken sandwich. I pulled up to the drive through window and the worker told me they are out of the sandwich😳. But for three days...is that possible🙅🏽‍♂️ I was and still disappointed about that so I will be driving to the next town to eat the Popeyes chicken sandwich🤷🏽‍♂️

Just wanted to vent a lil

Thanks

Alonzo
I can be reached at [protected]@live.com

I have been waiting for a call or email from someone regarding my complaint. I cant believe you dont care enough to get back to someone who had their ENTIRE DINNER RUINED AND WAS SO TERRIBLY TREATED AT YOUR WAREHAM MASS STORE . I PUT MY TRUST THAT THE LADY WHO SPOKE TERRIBLE ENHLISH TO ME ON PHONE TOOK ALL MY INFORMATION. AND STILL NOTHING! IF THIS IS WHY YOUR EMPLOYEE TREATED ME SO POORLY THREW MY FOOD AT ME EVERYTHING WAS COVERED IN GRAVY AND POTATOES WRONG CHICKEN THEN TOLD I COULD NOT ORDER A DRINK AT WINDOW. THEN ITS HOW YOU TRAIN EMPLOYEES NOT CARING ABOUT CUSTOMER SERVICE.
[protected] MY CELL NUMBER
Jennyfer.[protected]@gmail.com
My email.
If I get no response I will contact the news channel and exploit your horrible staff.

Extremely POOR CUSTOMER SERVICE

Went in to place an order. Only one other customer, and they were already sitting down eating. No one was at the counter, so I waited...figure I'd try to get someone's attention. Finally one of the guy workers came out into the customer area, so i asked him how I get waited on...the continued towards the door stating, 'she's in there and knows you're here'...and continued (believe he was going to the men's bathroom)...so I continued to wait. I couldn't see anyone in the little room to the right, but could hear someone talking...so I continued to wait.

After about 30-45 seconds, I just left.

I understand they may have been on the phone...but with only one other customer in the whole store...SOMEONE should have acknowledged I was there, and how long it would be...something (I'm on a timed lunch 'hour').

Again, I finally left and went somewhere else...but wasn't happy, and it will be some time before I go there again.

I placed my order no IS 809561. M completely dissatisfied with ur service delivery. It is delivered after one hour and thirty minutes wait. Since my residence is just 3km away frm ur outlet. Meal is nt fresh. Drinks r hot. Even after this long wait i m to pay extra because the person has short change with him. I m regular customer of kfc bt this time feeling sad on my decision choosing it late nit. I hope the authorities will take my complaint seriously.

Good Day.

I am a KFC Lover since I have reason of my childhood until these days (46 years old). Ordering KFC since then I had a great memories of the real secret recipe taste that KFC offered me in the time being and since decades I can assure you. However, working in different countries and ordering in several locations around the World I am observing the failure of the recipe giving me a full dissatisfaction of the taste. Countries like in the Middle East receiving Chicken not from natural KFC and using even especial treatment to supply grow breast chicken or other section of the chicken altering the system inclusive making it bigger size the piece itself.

In the other hand like in Russia where I am at the moment, if I want to order Chicken Breast, unfortunately there is not a single piece I can order in the Menu which makes me again with full dissatisfaction of it. Taste is very important and as a Mexican Citizen the KFC taste in the USA and Mexico are similar and love it in, but I have to bring in my idea the non consumption out of others KFC Worldwide could be It`s a pity because I have been saying to many of my friends that KFC is not the same for every single country and bring me down the real and secret recipe down of the expectations.

I hope you can read this as a major and important complain having for KFC.

Thank you.

I try calling the number and it doesn't except calls. Our food was not edible it's so burnt it's disgusting. Looking at it and you know it had been theyre for hours. My poor daughter can't eat this and neither can i. The chicken pieces are so dried up and burnt there is no chicken in them. Mashed potatoes were not good. Our whole dinner was ruined. We had to go get something else

Last night I came trough the drive trough! I ordered a family meal and added a few things my bill was almost $40 which is perfectly fine if I would have received all my food I ordered an paid for. Was told I could only have 1 breast I would have to pay for more if I wanted more breasts. That's never happened to me before. Was out of wings. Would have to wait if I wanted them. I ended up getting most dark meat. Didn't receive any of the 2chicken littles I ordered or my green beans an was missing my cold slaw as well. The lady in the window was the rudest i have seen in a very long time. I know dinner time can get frustrating but the attitude an eye rolling should be set aside. Not put in the customers face. I just wanted what I paid for. I called 4 times in which once I was on hold for over 10 min. Then was hung up on. Second two times no one would answer.. I'm thinking that I won't be back. Saddens me. I love the food. But I love the correct food that I pay for more.

I went to the kfc drive thru around 8pm. I ordered hot wings and was told it would be 20 minutes of a wait which I was fine with. When I got the wings there was a feather cooked in the breading. It was very noticeable so I dont know how this was misses when being thrown in the fryer. Once I got home is when I noticed the feather after eating 2 of the poor quality wings that I ended up waiting 20 minutes for. I tried calling the restaurant to tell them about the feather I found and I didnt get an answer. I live 2 min from the kfc so I decided to go up there. I thought they should know what i found and wanted to tell them to be careful. I was very nice, I asked for different chicken on exchange for the hot wings I got with a feather in one of them. The person just threw it away. I figured they might wanna keep it to show the company whoever packages the chicken what happened and to be more careful. I'm only writing a to the company because I feel like my experience isnt being taken seriously. Im mainly upset because I gave my 2 year old chicken that was contaminated with a feather on it. I got home and I live only 3 miles down the road. I opened the box of chicken they gave me and it was so old. I used to work at kfc and the people I worked for would tell us to throw old chicken away all the time. It sucked for the company but we couldn't serve old food. The chicken I got was breaded very poorly and i could tell it was 5 hours or more old. I was given 2 small sides of potatoes and mac and cheese with the chicken for the inconvenience. I understand I went late at night and I know at a certain time chicken stops being made. It was so old that I just threw it away. Instead of making my experience worse I wish they would've just said they didnt want to serve me old chicken. I used to tell people that sometimes when I worked at kfc. I even got cold fries and a watered down hic. I'm very dissapointed.

First of all I had to wait almost 30 min for my meal and when I received it the chicken looked like it was in a accident. All torn apart. The girls were more interested in their phones than anything. I'm appauled. Other customers had to wait also not a good experience . It seemed like the manager did not have control over his employees. The drive thru line was almost to street. My wife wanted me to call but I figured they were incapable of fixing this matter so I'm contacting u on this. Any questions. My address is 9 banas court. Norwich Ct. My name is Justin benware j.[protected]@outlook.com. [protected]

KFC delivery is really bad in Pakistan as it is, I don't know why there's no quality assurance. I ordered from this specific branch at 10 pm, the order reached us at 1130. The burger was stale, the sauce was off and the fries were cold. We complained and got a replacement two hours later with the same stale burger. Spoke to the manager Hamza who then misbehaved saying that's what it is, we can't help you.

Thanks.
Nauman

Stealing from customers! 3 rd time ordering and not receiving full order! Phoned the branch! Immediatly they knew i short on my order! I want the cctv footage! How many clients do they do that with! I dont complaine much and do support the kfc group! But this is the 3rd time that youre branch in Worcester is stealing by not giving the correct order! Scary! When i phoned them! They knew immediatly!