Shopee
Reviews and Complaints

I recently had a not-so-great experience with Shopee Malaysia. I purchased a power bank that was advertised as having a capacity of ***mAh, but when I received it, it was not the same as the product description. The power bank had 2 LED touch lights and a compass on it, which was not mentioned in the advertisement. Additionally, the capacity was not as advertised.

I contacted Shopee's Dispute Team and was assisted by Shida. She was very polite and understanding of my situation. She asked for proof of the wrong item received, which I provided through email. However, she informed me that I needed to upload the evidence in the chat only.

I was a bit frustrated with this, as I had already sent the evidence through email. But I understood that it was their policy, so I uploaded the evidence in the chat as requested.

Shida informed me that the evidence was important for them to check with the seller. She also gave me a deadline to update them with more evidence to avoid the cancellation of my refund request.

Overall, I appreciate Shida's assistance and understanding of my situation. However, I was a bit disappointed with the inconvenience of having to upload the evidence in the chat only. I hope that Shopee Malaysia can improve their policies to make it easier for customers to provide evidence in cases like this.

Despite the inconvenience, I still trust Shopee Malaysia as a reliable online shopping platform and will continue to shop with them in the future.

I have been using Shopee Malaysia (shopee.com.my) for quite some time now and I must say that my experience has been quite a rollercoaster ride. Initially, I only used Shopee for food delivery, but gradually I started purchasing groceries, topping up my phone, and even participating in the so-called Shopee prize games. I must say that the marketing team at Shopee did a great job of engaging users with cashback vouchers and games, which made the whole experience quite exciting.

However, things have changed since July 2022. Shopee has removed stack vouchers and reduced the discount entitled with "free" shipping vouchers for buyers. This has made things in the Shopee market more expensive, with mandatory shipping fees that are often much higher than those in real shops. The only time it is worth buying from Shopee is when the seller is making a promotion, and even then, one has to pay shipping fees or a premium to Shopee.

The worst part is that Shopee practices unfair trade by making misleading statements and leaving out important information about the promotion mechanisms and cashback vouchers. The "relevant team" behaves aggressively in suspending accounts with reasons claimed as community rules, especially for those who manage to save more with major cashback vouchers. These big cashback vouchers often require users to click at 0.01 second to checkout, and yet, what follows is not the pleasure of shopping but horrible harassment from the Shopee team suspending the account.

The common tricks from the Shopee team include suspending accounts followed by requesting IC, bank statements, utility bills, etc., which are private and confidential information not related to shopping. However, users are forced to comply as they have Shopee Pay with money and cashback coins. If one accumulates a lot of cashback coins, they are almost certain to get suspended after a payday sale. The moral of the story is to buy at normal times, pay full shipping fees, and not utilize the cashback voucher just to have the convenience of online shopping. None of this contributes positively to buyers because the shipping fees can be unreasonably high for local or even the same town.

In the Shopee farm game, a typical mobile top-up worth RM5 is shown as requiring 5.4 days, but it actually requires water drops of more than 4000 stage 1 + more than 9000 stage 2. One can calculate 3:36 minutes per water drop, which means a lot of time is needed. Minus friend's help and bonus, it takes more than a week of consistent effort, not counting the very low success rate in grabbing the limited seed at 12 midnight/noon. The harvested voucher just vanished when the account is suspended, and Shopee will not refund even if the recovering process exceeded the voucher valid time.

In conclusion, Shopee has succeeded in its marketing strategy of first making our habits and then making us. However, the recent changes and unfair trade practices have made the experience quite frustrating. I would recommend using Shopee only for normal purchases and avoiding the cashback vouchers and promotions to avoid any harassment from the Shopee team.

I did purchase cooler and diaper bag from shopee with price about RM230 but after 2 weeks the bag mulfunction. Shopee asked me to return back the bag.

Bag was returned on 22/11/2023 but until now no feedback from Shopee.

The issue worst because I did sent together my company samsung tablet in the bag. I forgot to remove it and I asked Shopee to help send back my tablet because they already receive it. But until now, no feedback from them.

Called and emailed Shopee many times but still no response until now.

Product id-2308290J51YN8A

Case date 18 sept

from Sept till today I fight for tis case. Dispute approved refund to buyer without proper investigation. As a seller I provided all the prove test product pic, product condition pic, packing pic and damaged return open parcel video. But buyer sent only 1 pic. Shopee should take responsibility for my loss

Hi,

I am Eric Foong Chee Soon ([protected]@yahoo.com), a Malaysian, I want to complain about the payment service of shopee.com.my. Please help me.

I made two payments to shoppe.com.my on 10-oct-2023:

(1)RM12.90. order id:231010HKA6QMVD, around 10:40am

(2)RM 44.50, order id:231010HW45MU2J, around 1:35pm

The payments were completed with no error, but I found that the transaction did not have the OTP (one time password) via the sms. That mean the transaction were completed without requesting me to enter otp.

Can you please help to check? For clarification, I never disable the otp in my shopee account and bank account.

Regards,

Eric Foong

Informing that our buyer under id# 230929JNY328E0 Aldrin Pelante ordered 2 pcs. Snow Caps Authentic L-Glutathione 500mg amounting to 3,036.00

is requesting for a refund due to undelivered order under waybill # P61252E4G17AB. As per our portal, rider Miguel Angel Fajardo of Flash express tagged order as delivered dated Oct.2, 2023 but customer complained that he does not received his order. Seeking your assistance on my concern, Thank you.

Hi Team,

Recently, I was quite disappointed with my experience with shopee. What's worse is that Shopee seems not taking any action against these sellers/issue. There is a quality issue but Shopee team still saying that seller shipped accordingly but as a buyer I received a product that not as per advertised and poor quality. This is seller problem and should approved for return/refund. Moreover, the seller no response to my text even after several follow ups. But the Shopee agent asked me to communicate with the seller directly and closed my return/refund tickets. But how I should communicate since there has no response from the seller!? I want a fair answer for this case. Thank you.

Product is defective. Coordinated with the seller about the product and provided unboxing video as well as technical video of attaching the panel to the motherboard of the unit. Provided proof that the item is defective however seller would still like to have "professional help" which they cannot provide without shipping the device back. It will take time and money which they are not willing to provide. After that, providing a 1 star review caused the seller to become unhelpful and said that I caused them a huge loss. And said that they will no longer provide me any service afterwards blocked me. And wont take my chats anymore.

The rider didn't communicate well with me, He always decided to put my order on cancel already even though I explained it to him the time I will be getting my order because I am not in the house, there's no one in our house to get the parcel. The rider also didn't give me another way of payment, He just decided to cancel it right away and it's kinda frustrating. I just want him not to deliver my parcel, that's it.

I was at work when the delivery arrived. I asked him to leave it with the security and he replied he would. It was 25th of August. When I returned home, the package was not there. I asked the seller and they told me to ask shoppee to mend the case. I have requested refund, and they told me I have to contact the driver myself, but while doing so revealed that the delivery man was still in possesion of the package. I did as I was told and asked the driver and shoppee told me that they will mend the case if the driver does not reply. I have waited 2 more days to hear from shoppee and they just told me that they can't do anything about this situation because the delivery man left it at security as agreed upon (going back on the fact that they told me the driver was in possession of it). Now normally the seller would use shoppee delivery service and they leave proof of delivery. This one was not shoppee delivery man and he did not leave any evidence.

The rider was VERY RUDE I explained to him why I couldn't pick up his missed calls because I was running some errands (I'm not at home and I was expecting my parcel will arrive next week) he JUST TOLD ME HE WILL CANCEL MY ORDER WITHOUT MY APPROVAL just because I did not pick up the call and he said I DON'T HAVE MONEY! I told him to deliver my package tomorrow because I'm at home the whole day. On the next day, he was still rude via text. He asked for the direction of my house. I replied and he told me I WAS WASTING HIS TIME. I ignored it and just waited for him. He did not reply hours passed. I expected he would not deliver my parcel and I my partner was shocked the driver went inside our gate without our permission and we did not even notice he had arrived. I always have parcels delivered here every week but that's the first time I encountered a VERY UNPROFESSIONAL RIDER.

I've been using shopee for 2-3 years now as both a buyer & a seller. I just received an email from shopee that my account is banned due to "unusual activities". No other explanation was given to me. My seller account has 2000+ followers with over 6000 orders completed successfully I don't think this is any valid reason to suspened an account so suddenly

I have been a merchant with Shopee for about two months. In that time, I have been treated as a piece of garbage by merchant support services. I have tried to get a copy of the rules and regulations for merchants. But, they just get hostile with me. I tried to close my account, they refused. The froze my account and forced me to pay a security deposit to reopen and gain access to my account. No record of the deposit on my account anywhere. I repeatedly asked them to close my account and return my money to me. They refused and again got hostile with me. Merchant support told me that I would never get my money back. This company not only sells crappy products, it is truly a Ponzi Scheme. It is like a black hole. Always sucking money in but never putting it out. This is truly a scam and obviously a racketeering adventure company.

Do not invest in this company. They are crooks and will steal your money.

They have stolen mine and yes I can show proof of merchant support, saying I will never get my money.

This company needs to be banned in the USA. It should be banned throughout the world.

My order was received at SOC3 on July 28, 2023 and was misrouted to tondo hub instead of antipolo hub, because I love in antipolo, and then it was sent back to SOC3.

Now, it has been 5 days there without any movement. I already spoke with 12 agents and they just keep telling me that they requested the delivery to be expedited and just wait for an update and nothing.

I have requested a refund Instead and they keep cancelling it saying, again, that they have escalated the issue to the logistics and to wait for the delivery again. Imagine, I requested a refund on Aug 1 and my request was cancelled saying that my order will be delivered on or before Aug 2, 2023. Which is logistically impossible. Then, I requested a refund again and was again cancelled saying that my order will be delivered on Aug 4 this time.

I already specifically noted on my request that I don't want the item anymore and I only wanted a refund, but they still cancelled my request.

Someone hacked my Shopee Account and Shopee Customer Services has refused to help me and I am unable to correct the altered account information. My name is Stephen A Mowry; my user name is: smowry and my email address is: steve.[protected]@ymail.com. My problem is as follows.

1. My profile has an incorrect telephone number but all other information seems to be correct. (picture uploaded)

2. My address has incorrect name but other information seems correct. (picture uploaded)

3. My delivery address has incorrect name and incorrect telephone number. (picture uploaded)

Note that my account was hacked and the phone number was changed and my first name was changed to Janjira. Ironically, Janjira is my Shopee Customer Service Representative! Below is an email message that I received from Janjira.

Shopee TH Email Support

[protected]:22 +0700

shopee-logo

Dear smowry,

We apologize for the delayed response.

Regarding your concern about the phone number being changed without permission.

We have coordinated with the headquarters to edit your phone number in your address.

Please verify the details once again and kindly proceed to update the recipient's name in the system, as Shopee TH is unable to perform this modification for you.

We do apologize for any inconvenience once again.

Your case ID number is [protected]

Thank you for using Shopee!

Janjira N.

Shopee Customer Service

Unfortunately, I cannot update my account information and Janjira will not reply to me.