Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Service
Thursday, 9/17/2020, 5:05 p.m. My daughter, a minor, a mature teen tried to purchase items at the Dollar General Store, Troy, Texas, but the system would not allow the transaction. My daughter knew that she had the amount of money in her account and that she had money in her savings that she would transfer, if needed. Due to the transaction, not going...
Read full review of Dollar GeneralStore conditions
As a retired Manager of a multi million dollar retail business I realize the challenges of operating a business. I have been shopping your Dollar General store at 6139 Lincoln Way East Fayetteville, Pa since it opened. Over the last year the stores in stock conditions have deteriorated significantly but since the most recent remodel/upgrade the condition...
Read full review of Dollar GeneralManagers not wearing masks and not enforcing customers to wear masks
It's ridiculous for one to post signs all over your stores about face covering but what's even more ignorant is for your own managers not to wear them or enforce customers to wear them so either take down the damn signs and forget about it or make your employees and customers wear a mask I will not be shopping at my local dollar general because of this fact...
Read full review of Dollar General and 1 commentEmployees without masks and rude about it
I went to my local DG Store on McCormick Rd in Amarillo, TX. The employees there were not wearing masks and when I asked them why.. they were rude. They were telling me that masks didn't work and said that the CDC rules made them post the signs and that they didn't impose it on anyone to wear a mask. I asked if as employees they were required to wear them. They said they didn't have to. I am going to go to another Dollar chain if this is your policy. I can't believe the rudeness and inconsideration of these employees.
Pedialyte from dollar generalhas lots of mold! I’m sick
Re Rena Grigsby Sep 16, 2020 Verified customer I purchased a couple of bottles of this pedialyte at my local Dollar General, I have been sick as a dog after taking it for over a week and 1/2 with my water. Today I noticed it's full of mold!! I'm sick at my stomach and Diarrhea is unreal headache going on for days!!! I made an appointment with...
covid-19
I am a frequent shopper (at least 3 times per week) at your store #17423. Every time I go in the employees aren't wearing any masks, and customers are all over the store without masks. I just left there, (about 3:00pm on mon sept 14) and saw 2 employees at counter talking with some customers, no masks. There are signs on doors and registers stating masks must be worn, and I know Biloxi has a regulation concerning this. Are you going to enforce this or not? If not I will be shopping at a different chain.
Store disorganization
I have been to many many dollar stores and in a lot of different areas due to my both my boys being in sports. I have never been in one that was so disorganized. There is usually nothing on shelves. All the stock Is on rolling carts in almost every aisle. You can barely get down any aisle. During holiday season I tried to give the store benefit of the...
Read full review of Dollar GeneralCan’t run a store with just 2 employees!
This is the issue the company will hire 15 to 20 people, but only allows the management to have 2 people working a shift! There needs to be at least 3 to 4 people working besides the manager! (some managers don't do anything but sit on their butts in the office all day while the employees bust their butts to get stuff stocked) there is no way to get...
Read full review of Dollar GeneralCashiers
I was in the Dollar General in Amsterdam NY on East Main street, I wanted to purchase Lysol wipes that were on the shelf. Two men came in and bought all of the wipes leaving none for no-one else to purchase. In this time of COVID there used to be only 2 per customers now you have people buying all of them. This is no way to run a business, this is very...
Read full review of Dollar GeneralFlying insect spray
I use the same dollar store in stony point NC. Lately I have noticed that the shelves are not being restocked in a timely manner anymore. I have went to that store almost every single day for the last few weeks trying to get flying insect spray but it has not been there yet. and the aisles are full of product. Its not just at that location either. I have...
Read full review of Dollar General and 1 commentCustomer service
Recently in the last months a dollar general opened. I've been in maybe 10-15 different times as it's a convient stop for me. However, upon each visit the customer service I not only witness, but receive as well is awful. The employees are very hateful speaking to customers. I understand people have bad days, but it's different when it's the same upon every visit to the point where I would rather take my business elsewhere even if it means paying more for the product I purchase. Today took the cake though. Not only was the cashier rude at the register and was rushing me out the door before I even completed my purchase, but it was a bit biased that this woman was so friendly with the black lady in front of me and then very rude to me and my child. Highly inappropriate behavior to display in front of children.
Heartland dog foods
I HAD a litter of 7 puppies Great Dane and I lost 4 of my fur babies to this food. And 1 vet bill of $768 to save one.! Not to mention the hours I spent nursing these dogs with a syringe of chicken broth. This was my Danes last litter of puppies and just to think I lost half the litter was devastating to our family we are Huge dog people and this is very disheartening to us
Rude and racist employee
I have been going to this store since it opened. Store is very clean. The staff has always been nice and polite. Until today. There was a young lady (new) asked if I was going to use my ebt card. Ebt card? What made her think I had a ebt card? I replied to her "no, I don't have an ebt card. Why would you assume that? She didn't have an answer and her I...
Sanitation
The dollar general store located at the corner of davis park road and linwood av. In gastonia nc does not enforce the employees to wear face masks, nor does the store provide any cleaning wipes for the shopping carts or even have a cleaning program for the shopping carts. I find this to be totally unacceptable during these times and will be filling a complaint with the state health department if this is not resolved.
Read full review of Dollar GeneralRude boss or so she thinks she is!!
tonight I went into the dollar general location here in pavilion, ny and have done a lot of business in the store.i got treated like a 4 year old as I went to get rug shampoo and she said I had to stay behind the counter.i said I have poor eye sight and always went to get my own shampoo.she has dark hair and glasses someone must have gave the [censored]some...
Read full review of Dollar GeneralUnorganized store, service
I live near store in McDaniels Ky, We are avoiding this store as much as possible. Reasons: Very unorganized, poorly stocked, always out of stuff, long lines at check out, one checker. My wheelchair cant get down isles
One good thing, they recently added some fresh produce.
Please hire enough people to stock & keep organized. Add self check outs.
Stock more milk, juice, ect.
Thanks to your new store in Harned, Ky we go there instead which is about 10 miles away. McDaniels is less than a mile. Thank you,
Regarding visit
On Tuesday, September 8, 2020 at 10:15 a.m. I went to the Dollar General store located on Village Road, Leland, NC 28451. Before I entered the building I put my mask on my face and read the sign on the door that said "Mask Required" with the male and female on the sign with their mask on. The first person I encountered was a vendor close to the front door putting product on the floor. He not only did not have a mask on his face, he did not even have on around his neck. As I walked through the store, I encountered 2 employees with their mask under their necks. I asked one of them, "Aren't you supposed to have your mask over your nose and mouth while there are customers within 6 feet of you"? She just looked at me like I had a third eye in the middle of my forehead and never said a word. I told her I would not shop in a store that would not follow State guidelines and I walked out. I know that it is hard to "make" customers wear a mask but it should be mandatory for employees for their and my protection. It's the law in the state of North Carolina.
I would appreciate your response to this complaint. My name is Alice Bullard. E-mail: [protected]@ec.rr.com.
Masks
Hello ever store down here in Corbin ky, they allow people in stores with no masks on, Oh the sign is at door, but they dont say anything! cuddos to Saves alot stores, they wont let them in,
Read full review of Dollar GeneralUndeposited money
I bought a green dot debit card in the Dollar General in Strafford, TX 79084 just to find out that the $50 that I deposited never were deposit and now they don't want to give me my money back and I want a refund I spoke to the manager but I'm not getting anywhere to make things worse the serial number on the receipt it's not the same is there one in the...
Read full review of Dollar GeneralNothing on the shelves
So every week there is no dg medicine or actually any kind of medicine on the shelves, the coolers are never stocked. 3 weeks in a row there has been no medicine, I ask and she says that she can go get some that she knows where they are. She works 60 hours a week and still never have the store stocked I was in there today and 3 people said the same thing!!!...
Dollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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